What are the responsibilities and job description for the Assistant Practice Manager position at Dental Depot?
The Assistant Practice Manager (APM) plays a critical role in assisting the Practice Manager and executive team to achieve organizational goals by managing the daily operations of the office. As a vital team member, the APM serves as a fully functioning liaison for practice management, ensuring smooth office flow and supporting overall practice success.
Primary Objectives:
- Collaborate with the Practice Manager to create a successful and expanding practice through effective staff management and office administration.
- Ensure compliance with policies, job descriptions, and best practices to maintain a professional and efficient environment.
- Promote and implement strategies to drive new patient growth through effective marketing and patient engagement.
- Monitor key performance indicators (KPIs) such as production, collections, case acceptance rates, and patient appointments to assess success and implement improvements.
- Create a patient-friendly environment where staff functions as a cohesive team, allowing doctors to focus on high-quality patient care.
Key Responsibilities:
- Act as a liaison between the Practice Manager, staff, providers, and patients, ensuring clear communication and timely problem resolution.
- Assist with staff hiring, onboarding, training, and scheduling.
- Conduct staff meetings, job reviews, and develop ongoing training programs.
- Manage patient satisfaction by ensuring smooth intake processes and addressing concerns swiftly.
- Oversee daily office transactions, including balancing patient accounts and managing operational efficiency.
- Ensure adherence to policies and systems post-training and create an environment of continuous improvement.
- Support upper management's long-term goals and collaborate on new initiatives to enhance practice performance.
Required Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Ability to inspire teamwork and maintain composure under pressure.
- Effective time management, self-motivation, and confidence.
- Superior organizational skills and a professional demeanor.
- A solid understanding of dental procedures and office systems.
Supervisory Responsibilities:
- Assist the Practice Manager with hiring, training, and overseeing the business office staff.
- Lead the business office department, ensuring high standards of performance and accountability.
Physical Demands:
- Ability to remain stationary for 50% of the time.
- Frequently operate office equipment such as computers, printers, and phone systems.
- Communicate effectively with patients regarding appointments, treatments, and billing.
Hours:
This is a full-time position requiring a minimum of 40 hours per week.
Metrics of Success:
- Total production and collections.
- Case acceptance rate and number of new patients.
- Appointment cancellations and no-shows.
- Trend improvement in KPIs.
