What are the responsibilities and job description for the Patient Care Coordinator (Surprise, Phoenix, AZ) position at Dental Depot?
Position Summary
Discusses doctor-proposed treatment plan and associated cost with patient and / or legal guardian for general dentistry patients. Informs patient of their fiscal responsibilities, if applicable. Understands and assists patients with third party billing systems, i.e., CareCredit. Reviews dental records for proper coding. Understands and utilizes CDT codes. Works closely with administrative and clinical staff.
Essential Functions
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
- Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.
- Communicates effectively with patients and / or legal guardian regarding proposed treatment plan and associated financial cost.
- Communicates effectively, courteously, and professionally with patients, parents / legal guardians, and clinical and administrative staff.
- Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.
- Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.
- Reviews dental records for proper coding.
- Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
- Understands and utilizes CDT codes.
- Posts and reviews general dentistry payments and procedures.
- Balances day sheet for general dentistry and closes the office at least one night per week.
- Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.
- Monitors patient accounts.
- Conducts general dentistry patient recall.
- Treats patients, visitors and co-workers with respect and courtesy.
- Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.
- Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).
- Prepares and delivers reports on time.
- Assists with commencing same day patient treatment and scheduling follow-up appointments.
- Create and follow up with Medicaid pre-authorizations.
- Prepare financial over the counter reports daily.
- Documents financial arrangements on the Patient Financial Arrangements form.
- Communicate patient concerns to Dental Office Manager or Doctor.
- Complies with : Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
- Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
- Maintain regular and reliable attendance
Skills & Abilities
Education : High School Graduate or General Education Degree (GED) : Required
Experience : No prior experience necessary
Certifications & Licenses : None
Computer Skills : Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.
Other Requirements : Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Understands insurance frequencies / downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits. Responsible for over the counter collections. Familiar with 10 key or calculator. Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.
Position Qualifications
