Dental Receptionist

Dental Designs of Naples is growing and excited to announce to the community that we are looking to expand our excellent team with more excellent employees who show ethical work values that represent and distinguish us.

We are the First Employee Owned Dental Practice in the State of Florida! You will be able to own part of the company, and the longer you stay with the company more ownership you can unlock. (ESOP)

The perfect candidate must be a personable Dental Receptionist who ensures that dental appointments are appropriately scheduled, rescheduled, and welcome our patients with a smile. Also, be able to enter patients' information onto our dental software, answer their questions, and arrange medical clearance.

To be successful as a Dental Receptionist, you should be organized, maintain a positive attitude, and have a team-player mind. Ultimately, you will be the face of the company. Therefore, we expect the best of your people skills to show our patients respect and kindness.

• Must possess basic computer skills
• Great at multitasking
• Be able to handle the pressure of working with the public.
• Have solid communication with team members
• Assist with a high volume of calls
• Bilingual will be helpful
• Dental experience preferred but not necessary

Answer inquiries and provide information to the general public, patients, visitors, and other interested parties regarding activities conducted at Dental Designs departments, offices, and employees within the organization.

Associate's Degree (or other 2-year degree)
High School Diploma - or the equivalent (for example, GED)

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics - Knowledge of processors, chips, electronic equipment, and computer software, including applications.

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics- Using mathematics to solve patient account problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Communication – Greet people at our dental office, assist patients, schedule appointments, greet people as they come into the office and answer patients' questions. The employee will be in constant communication with others. This will require great communication skills and establishing contact with patients and co-workers to maintain the workflow fluently.

Work Setting – The receptionist position work setting is on a desk which will require getting up and sitting down throughout the day. Being able to pick papers from the printer and stand to attend to patients checking in as well as sitting down to attend to patients on the phone.

Work Attire – Black Dental Designs shirt, black slack pants or skirt, black closed toe shoes and Dental Designs Jacket.

Impact of Decisions – The employee will be making impactful decisions throughout the day as it may affect the perception of new patients on the phone or in person. The understanding of the issue raised by any patient and the communication with the needed parties.

Pace and Scheduling - Description of the role that time plays in the way the worker performs the tasks required by this job

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Receive payment and record receipts for services.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with ledgers.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from patients’ concerns.
• File and maintain records.
• Transmit information or documents to customers, using computer, scanners, mail, email or facsimile machine.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from patients or members of the public.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Medical software

• Dentrix Practice management software PMS
• Dentrix Health record software
• WEAVE patient communication software
• Square electronic payment software

Network conferencing software

• Microsoft Office 365

Operating system software

• Microsoft Windows

Spreadsheet software

• Microsoft Excel

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Dental office
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you willing to undergo a background check in accordance with local law/ regulations?
• How proficient are you with technology? Are you an expert at any particular systems?
• Do you live in Naples?
• Are you willing to travel to Fort Myers for training?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Salary : $16 - $21