Business Team Associate

Company Core Purpose, Core Values

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 95 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.

The practice has five core values; a “patient first” mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value being your best, challenging all team members to meet their God given potential in attitude, skill and service. Always working for the betterment of the team with a teamwork mindset. Our final core value is making every minute count, driving performance and efficiency. Our culture is one of constant improvement. The practice provides ongoing training, with the intention of helping each team member meet their God-given potential in attitude, skill and service. Employees are held accountable and the best team members embrace and appreciate this accountability.

Mission of a Business Team Associate

The Business Team Associate reports to the Practice Administrator. The mission of the role is to create an exceptionally welcoming patient experience that puts our guests at ease, builds relationships, and sets the stage for a positive and productive appointment. The Business Team Associate will also be responsible for maintaining a collections rate of 95% or higher. The Business Team Associate will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service. The results of this position will assist with industry-leading patient net promoter scores and a high percentage of patient referrals.

Key Responsibilities

• Checking In Patients
• Establish a welcoming first impression by warmly and enthusiastically greeting arriving guests and assisting them with check-in.
• Maintain accurate current patient contact and health information by updating records.
• Patient Experience Coordinator
• Go above and beyond to create memorable experiences with friendly and accommodating service.
• “Own” the patient experience by taking the initiative to assess patient needs and wants and make adjustments.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met and waiting times are minimal.
• Keep reception areas clean and well-stocked.
• Capturing patient photos and being a cheerleader for internal marketing campaigns.
• General Administrative Duties
• Rollover phone calls
• Collecting patient balances and estimates on treatment as needed.
• Maintaining 5-star call certification.
• Confirmation Calls
• Scheduling treatment for our patients and collecting deposits as needed.
• Presenting Financials as needed.

Key Competencies

• Professional appearance and demeanor
• Positive, Can-do attitude
• Good interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, staff, and members of the community
• Effective verbal and written communication skills and telephone voice
• High standard for customer experience
• Team player