What are the responsibilities and job description for the Patient Service Representative (Front Desk Receptionist) position at Dental Group of Lubbock?
Job Summary:
We are seeking a Front Desk Receptionist to join our team at a busy dental office. The ideal candidate will have experience in administrative and medical office support, with knowledge of phone systems and dental terminology. As the first point of contact for patients, the Front Desk Receptionist plays a crucial role in providing excellent customer service and ensuring smooth operations at the front desk.
Duties:
- Greet patients and visitors in a friendly and professional manner
- Answer phone calls and direct them to the appropriate staff members
- Schedule appointments and manage the appointment calendar
- Verify patient insurance information and collect co-payments
- Maintain patient records and update medical information using electronic systems such as Open Dental
- Assist with medical administrative tasks, including filing, faxing, and scanning documents
- Coordinate referrals to other healthcare providers as needed
- Ensure cleanliness and organization of the front desk area
Requirements:
- High school diploma or equivalent
- Previous experience in a dental office or similar administrative role preferred
- Proficient in using phone systems and handling multiple phone lines
- Knowledge of dental terminology and basic understanding of dental procedures
- Familiarity with electronic medical record systems such as Open Dental is a plus
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
As an equal opportunity employer, we offer competitive pay, benefits, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service in a medical office setting, we encourage you to apply for the Front Desk Receptionist position.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- Lubbock, TX 79423: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18