What are the responsibilities and job description for the Dental Lab Customer Service Manager position at Dental Metrics Maven?
Dental Lab Customer Service Manager – Jersey City, NJ
About the Opportunity
We are a high-tech dental lab in Jersey City, NJ, opening mid-April , and are looking for an experienced Customer Service Support Specialist to join our team. This role is critical in providing top-tier customer service to our clients, including dentists and dental practices, as we grow nationally. The ideal candidate has extensive customer service experience in the dental lab industry and excels at building relationships, resolving issues, and ensuring client satisfaction.
Key Responsibilities
- Serve as the primary point of contact for clients, providing exceptional service and timely support.
- Assist with case management, ensuring accurate and clear communication with clients throughout the process.
- Collaborate with the lab team to resolve issues and meet client expectations regarding case specifications, timelines, and quality.
- Maintain detailed records of client interactions and cases, ensuring accuracy and timely follow-up.
- Support doctors with case planning and provide recommendations as needed.
- Contribute to the lab’s growth by fostering strong, long-term relationships with clients.
Qualifications
Compensation and Benefits
Next Steps
If you’re passionate about delivering exceptional customer service in the dental lab industry and want to be part of an innovative, fast-growing team, we want to hear from you! Apply now to join us as we prepare to launch in mid-April and help shape the future of dental technology and client care.
Salary : $60,000 - $80,000
