Receptionist (Dental Lab)

Come join one of the fastest-growing dental labs in the nation, where all of our products are made right here in the USA! We have a remarkable, family-oriented environment where we collectively ensure the highest quality of customer service, product, and client support is provided!

As a Receptionist at Dental Prosthetics of Tucson, you will be responsible for providing exceptional front desk support and customer service in a dental manufacturing lab setting. Your primary role will be to greet and assist visitors, answer phone calls, manage appointments, and provide general administrative support. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to the smooth operation of our lab and ensure a positive experience for our clients.

Key Responsibilities:

• Greeting and Welcoming Visitors: Welcome clients, vendors, and other visitors warmly and professionally. Direct them to the appropriate department or personnel and ensure a comfortable and welcoming atmosphere in the reception area.
• Managing Phone Calls: Answer incoming calls promptly and courteously. Respond to inquiries, provide information, and transfer calls to the relevant individuals. Take accurate messages and ensure they are delivered promptly.
• Appointment Scheduling: Coordinate and schedule appointments for clients, technicians, and lab personnel using the lab's scheduling system. Confirm appointments and ensure the schedule is optimized to maximize efficiency.
• Administrative Support: Assist with various administrative tasks, including data entry, filing, document preparation, and maintaining records. Help with inventory management and order office supplies as needed.
• Customer Service: Provide exceptional customer service by addressing client inquiries, concerns, and requests in a friendly and professional manner. Ensure clients feel valued and supported throughout their interactions with the lab.
• Communication Coordination: Liaise with clients, dental offices, and lab personnel to ensure clear and effective communication. Relay important messages, updates, and requests accurately and promptly.
• Office Maintenance: Keep the reception area clean, organized, and presentable. Monitor and maintain office supplies, including brochures, forms, and informational materials.
• Confidentiality and Security: Maintain strict confidentiality regarding client information and proprietary lab procedures. Adhere to security protocols to ensure the safety and privacy of sensitive data.
• Other duties that may be assigned.

Qualifications and Skills:

• High school diploma or equivalent.
• Dental Industry Experience
• Previous experience as a receptionist or in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Proficient in using phone systems, computers, and office software (e.g., Microsoft Office Suite, scheduling software).
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and record keeping.
• Ability to handle stressful situations calmly and professionally.
• Knowledge of dental terminology and procedures is a plus.