What are the responsibilities and job description for the Dental Front Office Coordinator position at Dental Wellness?
Are you looking for a dental office position where your customer service skills are highlighted and appreciated? Do you want to be in a position where you work as a team to facilitate excellent patient experiences? At Dental Wellness we are committed to providing quality care and great experiences to our patients from first phone contact to completion of their visit and rescheduling of their next appointment. If you are an organized person with great communication skills and customer service you may be the right person for the position
Duties of the position:
• Telephone first impressions and management of phone calls
• Managing patient scheduling and last minute schedule changes
• Greeting patients and facilitating patient registration, check-in and walk-out
• Proficiently discussing financial questions and collecting payment on day of service
• Running end of day reports and reconciliation...discussing with dentist
• Dental Insurance management including benefits verification, submission of claims, and follow up communications as needed to successfully process claims
• Maintaining cleanliness of entry, waiting room, and front office/common areas
• Assisting team members with charting, room turnover, and patient flow in office
• Managing practice communication via phone, email, text, and mail
Qualifications:
• Must be great with patient interaction and customer service. Customer service is the #1 aspect of this position
• Excellent communication and listening skills
• Ability to multi-task and be proficient in administrative tasks
• 2 years of dental office experience preferred, but willing to train the right person
• Eaglesoft experience is a plus
• Proficiency in handling money
• Ability to work well in a team, but also be self-reliant
To a qualified applicant we offer:
- Competitive hourly pay rate commensurate with experience
- 4.5-5 day work week
- 401K
- Health insurance
- Additional CE and uniform allowance
- Licensure and CPR certification expense
- Opportunity for advancement