What are the responsibilities and job description for the Elite Treatment Coordinator position at Dentistry Just For Kids +TK Orthodontics?
Job Description
Treatment coordinators are an important part of the dental care team. They perform a wide variety of roles to support patients and their families through the dental treatment experience and manage communication and cooperation between patients, doctors, and support staff. Treatment coordinators use their communication skills, knowledge of financial management, and in-depth understanding of various treatments and procedures to help patients understand the value of investing in their oral health.
Position Standards
- Present financials to each patient over the counter during the walkout process, as well as “confirm and commit” each patient’s next appointment.
- Assist with payment plan options for any services offered at our facility.
- Perform consultations with patients and families in treatment rooms, present the treatment plan with their doctor present, and answer any questions asked ensuring the patients understanding and commitment to treatment plan.
- Establish and collect corresponding payments from services provided and assisting in the scheduling for future appointments.
- Tracks patient’s adherence to proposed treatment plan in a case acceptance log.
- Provide follow-up calls in order to maintain an acceptable case acceptance percentage.
- Verbally confirm all treatment and consultation appointments at least 2 days prior to visits, as well as pre/post-op instructions.
