HCS Program Manager

Under the supervision of the LIDDA Director and within federal, state, and local guidelines, performs advanced and/or supervisory case management work. Work involves overseeing case management and program activities; developing program goals, objectives, and procedures; and evaluating outcome measures for the program. May plan, assign, and/or supervise the work of others.

This position provides oversight of Home and Community Based Services (HCS) program and the Service Coordination Team Leads assigned to the HCS program. Ensures compliance with all applicable Center policies and guidelines, the Texas Administrative Code, HHSC Performance Contract, and applicable HHSC Handbooks. Will develop and monitor systems and procedures for maintaining high standards and consistency of work performed by staff. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Education, Training, and Experience

• Graduation from an accredited four-year college or university with a degree in Human Services field to qualify as a QMHP (Qualified Mental Health Professional) or major coursework in social work or a related field and knowledge of IDD Programs.
• At least one year of case management or service coordination experience and two years of supervisory experience is preferred.
• Experience and education may be substituted for one another.

Registration, Certification, Licensure, and Other Qualifications

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

• Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Ability to assess clients' needs; to coordinate clients' services; to monitor program effectiveness; to communicate effectively; and to plan, assign, and/or supervise the work of others.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

• Directly supervises the HCS Service Coordinators, along with Team Leads, by providing timely and required Service Coordination training, ongoing supervision and documentation review.
• Completes required training as required by HHSC within the employee's first 90 days of employment.
• Be available and supportive to staff.
• Review documentation as needed.
• Monitors delivery of Service Coordination services to ensure compliance with all applicable Center policies and procedures and applicable Texas Administrative Codes, including 40 TAC, Chapter 9, Subchapter D and Chapter 2, Subchapter L. Develops, implements, and monitors systems and procedures for maintaining high standards, uniformity and consistency in the quality of work performed by staff.
• Ongoing review of client's medical records charts, progress notes, and PDP's to ensure uniformity, consistency, and high-quality work is being completed.
• Monitors all Service Coordination duties including, but not limited to:
• Completion of Person Directed Plans and Service Coordination Assessments.
• Participation in the development of Individual Plans of Care.
• Review of ID/RC Assessments
• Completion of required Service Coordination contacts.
• Monitoring of individual personal outcomes and service delivery.
• Accurate and timely documentation of Service Coordination activity.
• Protection of Consumer Rights
• Completion of Permanency Plans
• Maintenance of documentation such as the current IPC, PDP, ID/RC Assessment and Service Coordination activity.
• Monitors program specific duties and activities.
• Performs data entry in TMHP.
• Act as interim Service Coordinator as needed.
• Carries a varied, temporary, caseload during program vacancies.
• Provide support and consultation to individuals, and/or family members as needed. Maintains awareness of risk management issues and takes appropriate action to resolve potential risks to individuals, families, and employees.
• Available for assistance as needed and requested.
• Follows up with client issues in a timely manner.
• Maintains excellent working relationships with individuals, families, advocates, other agencies and other departments within the Center.
• Available for assistance as needed and requested.
• Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
• Able to problem solve independently and handle crisis situations when they arise.
• Ensures compliance with all applicable federal, state and local laws, regulations, including but not limited to Center policies/procedures and the HHSC LA contract and applicable Texas Administrative Codes including 40 TAC, Chapter 2, Subchapter L and Chapter 9, Subchapter D.
• Maintains knowledge of the most current TAC, Handbooks, Performance Contract, and center policies and procedures.
• Ensures that changes are relayed to the Team Leads and Service Coordinators.
• Communicates all program needs and risk related issues to the LA Program Manager or IDD Director.
• Keeps LA Program Manager and IDD Director abreast on issues/situations as they occur.
• Interprets and prepares specialized reports as necessary or assigned.
• Runs TMHP and Smartcare reports.
• Prepares various reports monthly, quarterly, and/or as needed.
• Assists the LA Program Manager and IDD Director in the overall operations of the department, especially in their absence.
• Covers the duties of the IDD Program Manager and/or IDD Director as requested.
• Serves as liaison between the Center, the Waiver Providers and community agencies.
• Maintain good working relationships with center staff, waiver providers, and other community agencies.
• Attends resource and transition fairs.
• Does presentations and trainings in the community as requested.
• Organizes and prioritizes workload while remaining flexible to accommodate emergencies.
• Is available to staff when emergencies arise.
• Prioritizes tasks and assigns extras duties as necessary to the department.
• Develops and updates Service Coordination training curriculum as needed. Teaches and documents Service Coordination training as required by 40 TAC, Chapter 2, Subchapter L as well as training on HCS and 40 TAC, Chapter 9, Subchapter D.
• Monitor program changes and relay those changes to Service Coordinators.
• Provides training on program changes when needed.
• Completes required DADS training within the Service Coordinators first 90 days of employment.
• Perform additional duties as deemed necessary by department supervisor within designated timeframes.
• Completes additional assignments as requested.
• Maintains knowledge of developments in the field of mental health and intellectual disability and related services.
• Attends trainings and seminars as available.
• Listens to HHSC webinars as scheduled.
• Supervisory Tasks & Standards
• Positions are posted and filled in compliance with Center procedures and timelines.

56. Supervisor will provide individual written supervision to the staff supervised by the position, as needed. Supervision will provide guidance for outstanding needs of staff and contractors. (i.e. Review documentation for accuracy and content or provide input) Supervisor will effectively communicate with staff the information that is needed for supervisors to effectively manage their teams and programs.

• Positions are posted and filled timely.
• Newly hired staff receive supervisions from month of hire through sixth month of employment.
• Any staff having difficulties in performing their duties are receiving adequate supervision.
• Performance Evaluations must be completed within required timeframes and provide accurate depiction on employee's performance and outline goals for improvement if needed.
• No delinquent staff evaluations.
• Ensures employees comply with education and training requirements, 100% compliance.
• Ensures that employees are trained to perform their jobs and that various requirements of the position are communicated to the employee.
• Supervisor will address performance issues and ensure that the staff is operating within acceptable Center guidelines.
• All subordinates staff are current in all trainings.

62.All performance and/or attendance issues are addressed immediately.

• Participates in the Center's Zero Suicide Initiative.

o Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.

o Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.

o Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.