Intake Supervisor

Under the direction of the Director of Behavioral Health Services and within federal, state, and local guidelines perform administrative and supervisory program work for the Intake Department. Work involves establishing program goals and objectives, developing program guidelines, procedures, policies, rules, and regulations, developing schedules, priorities, and standards for achieving program goals, evaluating program activities, completing monthly supervisions with all staff, approving timesheets, and coordinating program activities. Plans, assigns, and supervises the work of others.

The Intake Supervisor ensures the effective utilization of clinical resources, the achievement and reporting of all targets and metrics, and the oversight of all operational functions within the department. The Intake Supervisor plays a critical role in the Local Mental Health Authority, overseeing the intake process for individuals seeking mental health services. This position involves managing and supporting a team of intake staff and ensuring that the intake process is efficient, compassionate, and compliant with all relevant regulations. The Intake Supervisor works closely with mental health professionals, community partners, and administrative staff to facilitate the timely and appropriate delivery of mental health services to those in need. Works under moderate supervision, with appropriate latitude for the use of initiative and independent judgment.

Education, Training and Experience (including licensure and certification)

• Bachelor's degree in the human services field, current enrollment in a counseling program (in practicum or internship), or a relevant license (or seeking licensure) is required.
• A minimum of 6 months' related experience required. Must qualify as a QMHP (Qualified Mental Health Professional) and be familiar with the DSM 5-TR.
• Knowledge of computers and office equipment is required.
• At least 6 months of leadership experience required.
• Prefer experience in a variety of treatment settings.
• Bilingual (English/Spanish) preferred.

Registration, Certification, Licensure, or Other Qualifications:

• All job specific training must be completed within 30 days of hire.
• Must maintain a valid Texas driver's license, auto liability insurance, and a driving record acceptable to the Center's insurance requirements.

Knowledge, Skills, and Abilities

• Knowledge of community and government service delivery systems and case management delivery systems; of case guidelines, regulations, and policies; of interviewing techniques; of mental illness and the emotional components of physical illness; of rehabilitation methods; of individual needs associated with disabilities; and of community welfare resources.
• Knowledge of workflow management, productivity tracking, and process improvement.
• Excellent oral and written communication skills required. Contact with the public may be in person, by video correspondence, or by telephone.
• Strong interpersonal and coaching skills to guide employee development and foster a positive work environment.
• Skill in interviewing and in conducting individual needs assessments.
• Ability to convey instructions and explanations to clients and interested parties, to negotiate available services, and to train others.
• Ability to exercise sound judgment and make well-informed decisions under pressure.
• Understanding and practice of Trauma Informed Care principles.

Essential Duties

• Supervise and provide guidance to the intake coordinators, ensuring they are well-trained and supported in their roles. Foster a positive and inclusive work environment that promotes teamwork and professional development. Be available on-call until 8pm for staff who work 12pm-8pm shift.
• Understand and oversee the intake process from initial contact through assessment and referral. Ensure that all required information is collected accurately and promptly. Monitor the workflow and implement improvements to enhance the efficiency and effectiveness of the intake process.

• Create a welcoming and inviting environment for clients accessing services.
• Administer a thorough intake including diagnostic documentation and completion of psychosocial history packet for individual requesting services when needed.
• Schedule initial psychiatric evaluation (next available) and stand-by evals, and schedule case manager/psych rehab appointment within 10 days of intake completion.
• Maintains membership in a Center committee, if requested by the Director of BHS and as time allows.
• Monitor all clients walk in flow for capacity to maintain goal of seeing all walk-in's same day or have these individuals scheduled to come in as soon as possible.
• Follows all specific written safety procedures; assesses the necessity for, and the adequate provision of, medical care and services, including utilization review.
• Reports intake data when requested to leadership; presents intake data at UMC.
• Assess necessity for outpatient placement or crisis services referrals to psych triage or MCOT.