Server Operations Manager - Technology Services

Description

The Server Operations Manager performs administration of the Denton County server and storage environments including, but not limited to, maintaining active directory, ensuring system security and data integrity, performing backups, as well as installing, maintaining, upgrading, and troubleshooting network servers, software, and infrastructure. Acts as the team lead for the Server Team. The Server Operations Manager is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Examples of Duties

• Leads and manages a team of server engineers responsible for virtual and physical server infrastructure, storage, and backup systems.
• Sets team priorities, assigns workload in alignment with operational goals, and holds engineers accountable for ticket completion and SLA compliance.
• Acts as the primary team member responsible for problem management and project management.
• Ensures that the team members are following policies and procedures.
• Mentors and trains team members to help develop and improve knowledge, skills, and performance.
• Provides weekly written team status reports.
• Maintains monitoring/management tools.
• Participates in the hiring process and recommends disciplinary action of team members to the Enterprise Operations Manager.
• Maintains and ensures that the team documents, uses, and continually improves all processes.
• Oversees the installation, maintenance, upgrade, and troubleshooting of physical and virtual server infrastructure, messaging systems, applications, and storage.
• Oversees email and unified messaging administration.
• Provides customer services support to all county employees.
• Manages the administration of database and application duties.
• Manages the storage area network system.
• Performs backup, security, and data protection duties as required.
• Provides budget estimates and obtains quotes for purchases.
• Ensures Service Level Agreements (SLAs) are met.
• Creates specialized reports as needed; documents all work and maintains related files and records.
• Oversees server performance monitoring, capacity planning, and security patching.
• Coordinates with the Information Security Officer to ensure server compliance with CJIS, HIPAA, and other regulatory frameworks.
• Works closely with the Enterprise Solutions Architect on the design and integration of new systems.
• Participates in annual capital improvement planning and technology budgeting.
• Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations; and holds subordinates to same standards; operates as a Denton County cybersecurity champion and promotes a cybersecurity minded culture.
• Displays and reflects the culture, mission, vision, values, and direction of the department; inspires enthusiasm, belief, commitment, and excitement in subordinates.
• Regular and punctual attendance is required.
• Performs other related duties as required.
  
  

Minimum Qualifications

• Bachelor's Degree and a minimum four years of experience in a related field; or an equivalent combination of education and related experience required.
• Proficiency in ITIL, VMware, Nutanix, Microsoft Windows Server Technologies, Microsoft Azure, Microsoft 365, Microsoft SQL Server, Microsoft SharePoint, Exchange, SolarWinds Orion, and Dell Server Hardware preferred.
• Position may require various computer or technical-related certifications.
• Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
• Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
  
  

Supplemental Information

To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list.

Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.

• Note: These benefits are not includedfor Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.
  
  

Denton Countyis an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

Family Medical Leave:Denton Countyemployees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.

The FMLA provides for up to 12 weeks of job-protected leave

• for the birth, adoption, or placement of a child for foster care
• to care for a child, spouse, or parent with a serious health condition
• for an employee with a serious health condition
  
  

Employees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible.

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlasp.pdf

Closing Date/Time: Continuous