Operations Manager (Denton, TX)

Additional perks and benefits that accompany full-time employment with DCTA:

One 8-hour paid day off for your birthday.
Employee portions of Medical and Dental benefits are 100% paid by the employer.
If you have utilized a Proportionate Retirement Program in the past, the service time transfers to DCTA’s retirement system, TCDRS. The following systems apply:
Texas Municipal Retirement System (TMRS)
Employees Retirement System (ERS)
Judicial Retirement System of Texas (JRS)
Teacher Retirement System of Texas (TRS)
City of Austin Employees Retirement System (COAERS)
Expanding time-off accruals: 12 days of vacation time accrued for the first year, increasing by one day each year, with a max of 17 days annually. Additionally, employees earn 12 days of sick time each year, 1 personal day, 2 floating holidays, 1 birthday, 9 fixed holidays, and the ability to earn two additional days off through the Wellness Program.
Regional transit passes (bus and rail) for you and your immediate family.
DCTA strives to continually improve our Servant Leadership culture. We pride ourselves in having an open, caring, and communicative community of employees, with the drive to help build each other up.
Extensive Wellness Program, including several opportunities to volunteer with the agency, sporadic lunch and learn events, chair massages, the potential to earn two extra days off each year, and continual efforts to improve wellness throughout the agency.

***DCTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER***

JOB LOCATION: Bus Operations Facility is located at 1101 Teasley Lane, Denton, TX

PURPOSE OF JOB
The Operations Manager manages the daily transportation operations personally or through subordinate supervisors and Coach Operators. Incumbents must be available to work all days and all hours where services are performed, including holidays and all shifts.

ESSENTIAL FUNCTIONS
The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• Maintains 24/7 communication with the Director of Bus Operations for system status, exceptions and personnel/operational issues.
• Reviews and ensures accuracy, thoroughness and timely completion of operations reports, including dispatch log, daily operations reports, accident and incident reports, register sheets and extra board utilization.
• Assists with the development and implementation of operating rules and procedures. Includes creating memos and postings that contain pertinent information to ensure the Company’s values and expectations are met.
• Provides validation, recommendations and coordinates with Planning and Service Scheduling regarding future service changes and adjustments to the current schedules for purposes of on-time performance, operator safety and comfort, and customer convenience. Leads supporting efforts for any such Operator bids necessary as a result of scheduling.
• Assists with the operational issues of the system wide bus stops (safety, placement amenities) and routes for safety purposes and proposes necessary amendments.
• Collaborates closely with vendors/contractors, such as UNT.
• Provides operators with clear instructions and develops plans to improve their performance reviews. Assists operators with questions, concerns and issues and develops sound resolutions within Company guidelines. Coaches and counsels operators as necessary.
• Works with Director of Bus Operations to establish the overall direction of the department by determining priorities, setting goals and objectives and managing the activities of Operation Supervisors by providing challenging assignments, goals and developmental opportunities. Actively participates in employee development and succession planning.
• Manages and assigns operating and supervisory staff and resources, restructures schedules and shifts to ensure that the objectives are achieved within budgetary constraints.
• Guides Operation Supervisors to ensure all actions are in accordance with the labor contract agreement, company policy and rules and regulations.
• Assists in the investigation of accidents and passenger complaints involving Company vehicles and employees; evaluates the Company's position and initiates necessary measures.
• Assists Training Department in developing operator and operations supervisor training requirements.
• Plans, coordinates, monitors and updates the multiple annual service changes including the Coach Operator bidding of assignments, Floating Holidays, Vacations/PTO, Intelligent Transportation System changes and Operations Supervisor staff assignments.
• Develops business metrics and key performance indicators and implements processes and procedures based on findings and recommendations.
• Analyzes budgetary/financial impacts and makes decisions/recommendations.
• Establishes general operating procedures for dispatch and road supervision.
• Oversees processing of employee payroll information and approvals of same.
• Makes recommendations to the Director of Bus Operations regarding discipline; may resolve first-step grievances and conduct discipline hearings.
• Represents the Company as designated in meetings to further agency interests.
• Ensures bus operations regulatory compliance.
Performs all duties of the Operations Supervisor as needed for coverage.

SUPERVISORY RESPONSIBILITIES

Manages Operations Supervisors and Coach Operators alongside Director of Bus Operations. Counsels, supervises and evaluates the performance of supervisors and operators and other department subordinates; issues disciplinary warnings and assists in grievance procedures. Carries out supervisory responsibilities in accordance with the organization's values, policies and applicable laws. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION GUIDELINES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Where applicable, an equivalent combination of education and experience may be considered in lieu of education/experience listed below.

EXPERIENCE/EDUCATION (where applicable, an equivalent combination of education and experience may be considered)

Must be 21 years of age or older. Bachelors' Degree in administration, transportation, or related field. Five years of experience in public transit operations. Two years of management experience (one of which should be in a public transit/transportation environment), or an equivalent combination of education and experience. A minimum of one year as a coach operator preferred. Previous supervision of a represented workforce highly desired. Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record.

ESSENTIAL KNOWLEDGE & SKILLS

· Ability to communicate effectively in both the written and spoken form; uses appropriate grammar, accurate spelling, and punctuation when communicating through written form; communicates effectively with internal and external customers.

· Ability to supervise the work of others engaged in transit operations; allocate equipment and operators to meet service demands and requirements; train and review the work of personnel and manage confidential information responsibly; prepare required forms and payroll documents; handle public complaints and problems tactfully and effectively; and establish and maintain cooperative working relationships.

· Ability to use or learn all system technologies applicable to the duties of the position, including computer equipment and software, Computer Aided Dispatch ("CAD") and Automatic VehicleLocator ("AVL") systems or comparable programs, and radio, video, and data communication systems and equipment.

· Familiarity with the service area and operations, as well as routes, service policies, and fare structures.

· Knowledge of local, state, and federal rules and regulations regarding transit operations and management, including safety programs and policies.

· Knowledge of FTA regulations.

· Knowledge of service performance requirements.

· Ability to manage emergency situations.

· Knowledge of training programs.

· Ability to obtain/maintain, within three (3) months of hire, a minimum Class B valid Commercial Driver’s License (CDL) Passenger (P) endorsement for public passenger transport valid within the State of Texas.

PHYSICAL ACTIVITIES: Physical activity includes, but is not limited to: on a continuous basis, sit at a desk for long periods of time; board and disembark from transit vehicles in a field environment, move safety through vehicle shop and maintenance areas, intermittently twist and reach office equipment; write or use keyboard to communicate through written means; lift moderate weight; reaching above the waist, reaching below the waist, and reaching waist to shoulder to reach inventory on shelves; talking and hearing when dealing with customers; and observation of transit projects and operations during field work. Occasionally requires kneeling, stooping, crouching, lifting, pushing, and pulling up to 25 lbs. Repeated use of hearing and speech to communicate on telephone, radios, and in person.