Senior Vice President

Senior Vice President, CX Strategy

Job Description :

Company Description :

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency‘s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies.

Job Description

As SVP of CX Strategy, you will provide strategic leadership to clients, prospects, and a community of Merkle strategists within our CX Strategy Practice. You will report into the Chief Strategy Officer and support our teams to achieve growth across a diverse spectrum of marketing, digital experience, and technology-oriented buyers.

You will lead a team of 4-6 direct reports and oversee the community of strategic practitioners across Commerce, Content, Engagement, and Loyalty, supporting teams to work collaboratively and creatively.

You will be the tone setter, promoter, and expert on modern and evolving user experiences, nurturing client relationships and guiding teams towards creating impactful brand interactions in the evolving landscape of consumer experience, marketing, customer analytics, and digital experiences.

Responsibilities :

Client Engagement & Customer Experience Leadership :

• Engage with clients alongside account teams, offering expertise in customer experience strategies.
• Educate clients on our capabilities in enhancing customer and digital experiences.
• Develop and present content for analyst engagements and external communications focused on media relations and partnerships.
• Foster a public-facing brand and position of expertise in modern experience design and customer experience strategy.

Team and Talent Development in CX Strategy :

Qualifications :

Technical Skills :

Expertise :

Additional Information :

The anticipated base salary range for this position is $196,000 - $316,250. Actual salary will be based on a variety of factors including relevant experience. This position is eligible for discretionary incentive compensation. A range of medical, dental, vision, 401(k) matching, paid time off, and / or other benefits are also available.

Location :

USA - Remote - New York

Brand : Merkle

Time Type : Full-time

Contract Type : Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com .

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Salary : $196,000 - $316,250