What are the responsibilities and job description for the Service Desk Analyst - Executive Support position at Dentsu?
Job Description:
You will work with the latest technology in a varied environment with development potential.
You will solve high priority requests from VIP and board level members of staff. With excellent communication skills, you will partner with the business including other members of the IT support teams to update them on multiple requests and incidents to be resolved.
Reporting into the Executive Support Lead, you will:
- Provide high level support to dentsu's Global Executive including several high profile and short notice requests from the business.
- Setting up internal/client meetings, pitches, Microsoft Teams conference calls.
- Monitor progress of call resolution within the agreed Service level agreement guidelines
- Own calls assigned to the Executive Support queue in the first instance or directly to you, monitor progress for Executive Support requests assigned to other teams through to resolution.
- Manage calls with internal support and 3rd party suppliers through to closure
- Provide support for desktops, laptops, MACs, printers, mobile devices including phone and tablets, peripherals and other hardware support, or escalate to 3rd party hardware support
- Provide documentation when changes occur, bug fixes found or new items introduced into the environment
- Any other tasks or projects assigned by the Executive Support Lead.
Qualifications:
- 2 years' hands-on experience of Microsoft desktop environments
- 2 years' hands-on experience of Apple Mac hardware and Mac OS 10.8 – 10.12
-
Working knowledge of:
- Windows OS/Mac OS
- Microsoft Office 365 & Teams
- Internet Explorer/Chrome web browsers
- Hardware and Peripherals
- Mobile devices
-
Exposure to:
- Microsoft Endpoint Configuration Manager
- Microsoft Teams Meetings/Live Events
- iOS and Android devices
- Audio visual systems (TV/Projector systems)
The annual salary range for this position is $51,000 - $83,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k,
- Flexible paid time off,
- At least 15 paid holidays per year,
- Paid sick and safe leave, and
- Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit
www.dentsubenefitsplus.com
.
To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
#LI-onsite #LI-LC1
Location:
New York
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to
ApplicantAccommodations@dentsu.com
by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.Salary : $51,000 - $83,375
