What are the responsibilities and job description for the Premium Seating Ticketing Intern position at Denver Broncos and Stadium Management Company?
Internship Dates:
- Start Date: 6/9/2025
- End Date: 02/27/2026
Job Summary: To provide customer service and operations support to Premium Seating, Ticketing and Operations departments.
Duties & Responsibilities
Assist Ticket office with customer service and operations responsibilities by:
- Providing phone support to all fans, season ticket holders, premium account holders, and summer event guests
- Learning specifics of newly launched CRM system and uploading contractual pieces as needed
- Providing mobile assistance at service tents/ticket office as needed on game days
- Assisting with service initiatives and events throughout the year such as Broncos Huddle, Fan appreciation, Fan Tunnel, American Flag, Holiday Photo Events and First Year recognition
- Participating in departmental meetings as needed
- Familiarizing yourself with operational programs to assist staff of 5 and hourly window employees
- Ticketmaster HOST: Window sales – All Events/Audits/Inventory Management
- TMOne program: Presence/Event Builds/Reports
- Archtics: Inventory – ADA/Finance checks/Customer Service
- Assist with Training Facility Football ticket orders/fulfillment
- Following policies and procedures – understanding and assisting with NFL/Broncos communications related to bag policy/mobile ticketing/season ticket transfer requirements, etc.
Assist Premium departments with various responsibilities by:
- Assisting in setup, run of show, and breakdown of all Premium member events
- Manage assigned tasks and responsibilities during Broncos home games including premium service, sales, and overall fan experience initiatives
- Perform pre-game suite walks ensuring all suites at Empower Field at Mile High are ready to be customer facing
- Assist in preparations for in-stadium face to face meetings
- Assist in gameday gifting initiatives
- Provide administrative support for a variety of office, gameday, and non-gameday events
Contributes to the team effort by performing other duties as assigned.
Minimum Requirements
- Working towards or completed bachelor’s degree from a four-year college or university
- Experience working in an office environment
- Ability to work all home Broncos games, stadium events, nights/weekends and keep a flexible schedule
Preferred Skills & Ability
- Excellent problem-solving skills and ability to multi-task
- Exceptional verbal and written communication skills
- Prior sales experience
- Prior customer service experience
- Prior experience with Ticketing Software, Microsoft Office, CRM Systems, Sales Enablement Programs
- Detail oriented with strong prioritization and organization skills
- Self-motivated and solutions oriented
- Willing to learn, create and have a desire to succeed
In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $18.81/hour.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Salary : $19
