What are the responsibilities and job description for the Guest Services Representative position at Denver, CO Corporate Office?
Overview
Responsibilities
Qualifications
Join Country Walkers and VBT Bicycling Vacations; an award winning, Vermont based, active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and hiking tours worldwide at a variety of levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about! We’re searching for enthusiastic Guest Service professionals with a passion for travel to support our busy Call Center.
Responsibilities
The Guest Service Representative is responsible for servicing existing guest inquiries and accounts. This includes:
- Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
- Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
- Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
Qualifications
- 3-5 years of customer service experience, preferably in a call center environment.
- Travel industry experience a plus.
- Strong time management and organization skills.
- Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
- Exceptional technical skills; computer operations, systems navigation, data entry required
