What are the responsibilities and job description for the WIC Co - Enrollment Specialist position at Denver Health?

Job Summary

Under general supervision, the WIC Co-Enrollment Specialist delivers WIC services to participants by determining and documenting eligibility, maintaining participant and program records, interviewing, and providing nutrition and breastfeeding education, and promoting behavior change. The WIC Educator also refers WIC participants to appropriate healthcare, community, and social services programs as needed. The WIC Co-enrollment Specialist coordinates and integrates into flow of a medical clinic. The WIC Co-Enrollment specialist must feel comfortable networking and presenting informally with varying leaves of medical professionals. Other duties may include, assists clinic in front desk reception area and answers appointment line when help is needed. Duties include, answering phones, scheduling appointments, triaging calls, checking participants in and more.

Responsibilities

1. Enrolls Participants onto the program (determines WIC program eligibility, provides quality nutrition education counseling, and offers referrals to other services as needed)

2. Follows State and Local Agency procedures to provide a quality WIC program (Completes accurate health assessments, obtains anthropometric data, conducts nutrition interviews, provides full explanation of the program, maintains program records)

3. Promotes breastfeeding as the optimal infant feeding choice while allowing participant choice (maintains breastfeeding friendly environment, provides breastfeeding education and counseling)

4. Refers participants to other community/health/social services as the need arises

5. Provides excellent costumer service to WIC’s internal and external partners

6. Navigation of Epic for reports, basic demographic information, and anthropometric data

7. Attend additional trainings including but not limited to Motivational interviewing and Certified Lactation Counselor (CLC)

8. Attend and serve as the WIC expert in cross departmental meetings

9. Strong and open communication with Medical food security champion and WIC Clinic Supervisor via in person, email and telephone

10. Triages calls to appropriate WIC personnel

11. Provides accurate and complete information to WIC participants about program eligibility

Knowledge, Skills & Abilities

Strong written and verbal communication skills
Organizational and problem solving skills
Ability to prioritize work activities with general supervision
Easily adaptable to change
Bilingual English/Spanish preferred

Computers and Technology Skills

High level of computer accuracy
Familiarity with Microsoft Programs (Outlook, Excel, Word, PowerPoint)

Certificates, Licenses and Registration

Level 1 and 2 State WIC certification (must be completed within 90 days of hire)
Level 3 State WIC Certification (within 6 months of hire)
CPR certification (within 90 days of hire)

Education

High school diploma or GED Experience

Experience

One year customer service experience preferred
Pervious WIC experience or experience working in a medical clinic preferred

Location
Conversion

Shift

Monday to Friday 8am - 4:30pm

Work Type
Full time

Pay Range

Minimum: 21.11

Midpoint: 24.86

Maximum: 28.56

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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