COMPLEX CASE MANAGER - LSS

Description

                                                                          DENVER RESCUE MISSION

                                                                                Job Announcement

Position Title: Complex Case Manager

Reports to: Manager of Complex Case Team

Job Classification: Full-time; Non-exempt

Salary Range: $24.04 - $30.05 per hour

SCHEDULE: TUESDAY - FRIDAY; 8:00AM - 6:30PM

About Us:

Denver Rescue Mission has been serving the most vulnerable in our community for over 130 years. Our history is rooted in a love of Christ and a commitment to share that love with others. At multiple locations throughout our community, we help restore the lives of people experiencing homelessness and addiction through emergency services, rehabilitation, transitional programs, and community outreach.

The Opportunity:

The Complex Case Manager (CCM) will provide people experiencing homelessness with complex high acuity needs or chronic homeless designation with nuanced case management engagement for solutions to housing placement.

Responsibilities will include but not be limited to:

GENERAL RESPONSIBILITIES:

• Initiate and maintain good relations with all Denver Rescue Mission (DRM) departments.
• Maintain the relationships necessary to ensure DRM’s case management efforts reflect a real-time understanding of broader re-housing efforts, availability, requirements, and protocols.

CARE:

• Provides housing focused case management to the most complex cases in our city with the goal of connecting clients to long term solutions, paying particular attention to coordination of services and care as well as acquiring vital documents, benefits, and providing housing navigation.
• Completes documentation such as case notes, service recording, entries into HMIS/Scribe within 48 hours of client contact.
• Responds to community collaboration such as emails, phone calls and appointments thoroughly, professionally, and within three business days.
• Transports individuals to appointments that will aid in stability and housing acquisition using company vehicles.
• Services clients both inside DRM properties and out in the community at appointments, outdoor areas, and public places.
• Meets a minimum number of client contacts per day as well as housing placements per quarter.
• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers.
• Develops a case plan with individualized goals based on individual acute needs.
• Identifies action steps necessary to achieve goals and monitors progress through scheduled follow up meetings.
• Performs comprehensive assessment of participant needs.
• Recommends the necessary level of intervention.
• Develops and regularly modifies treatment service plan as appropriate.
• Encourages and holds participants accountable to program guidelines.
• Monitors and assesses participant progress towards identified goals.
• Works collaboratively to identify and assess escalating crisis situations and responds with appropriate interventions.
• Maintains professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information.
• Oversees participant case files to ensure progress.
• Regularly updates all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROIs.
• Documents all meetings, referrals, and services in SCRIBE and utilize the appropriate templates.
• Attends staff meetings and is prepared for case manager and team meetings to address critical needs and provide creative solutions for engagement and resolution.
• Provides SCRIBE reports, spreadsheets and statistics as requested.
• Facilitates community provider appointments with clients including case note documentation in SCRIBE (Denver Human Services, Medication Assisted Treatment, Veterans Administration, Social Security Income/Social Security Disability Income Attorney, Rocky Mountain Human Services, Colorado Access).
• Collaborates, communicates, and advocates with service providers in the government, medical, mental health, housing, benefits acquisition, employment, legal, and veterans, etc. fields to aid clients toward a successful transition into long-term programs or sustainable housing.
• Collaborate with other DRM personnel regarding participant evaluation, goals, and continuity of care.
• Engages in ongoing training as assigned by direct supervisor and leadership team.
• Seeking to develop a continuing knowledge of the field, what services are provided in the community and establishes communication with those entities.
• Provides a high level of attention to detail in schedule, community connection, documentation while maintaining creativity and flexibility required to establish progress with a high need caseload.
• Other duties as assigned.

Requirements

• Bachelor’s degree in human services or related field.
• 1 year of experience in working in underserved populations. A combination of education and experience can be substituted.
• Colorado Certified Addiction Specialist (CAS) certification or equivalent preferred.
• Must have an Active and Valid Driver’s License and the willingness to drive or meet with clients in the community.
• Proficient in computer skills as well as verbal and written communication.
• Time management and organizational skills, being able to independently prioritize the order of tasks and their completion.
• High level of accuracy and attention to detail.
• Ability to professionally engage with clients that are experiencing mental, physical, behavioral and hygienic issues.
• Schedule will include some early mornings and/or late evenings.
• High level of “team integrated work” requiring strong partnership mentality.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

NOTE: A limited amount of work-related travel may be required.?

Benefits and Perks:

• Comprehensive health plan including medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending account.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.

Salary : $24 - $30