People & Culture Manager

Description

POSITION SUMMARY 

The People & Culture Manager (PCM) will lead and direct assigned function(s) of the People & Culture (PC) department including, but not limited to, business partnering, employee relations, policy management, benefits and leave administration, and compensation and classification. The PCM additionally plays a critical role in helping to design, implement, and administer Denver Rescue Mission’s programs as part of the PC delivery model. 

RESPONSIBILITIES 

Business Line Consulting Services 

• Provides consulting services to assigned client groups, including but not limited to, employee relations (counseling, conducting personnel investigations, and coaching), talent acquisition (recruiting, hiring, onboarding), and training and development matters.? 
• Facilitates New Hire Orientation presentations.? 
• Supports business line leadership by providing consultative support and services around employee relations including training and development, career progression, progressive discipline up to and including termination support, and adherence with regulatory and DRM policies and procedures.? 
• Provides support and guidance to PC business partner(s), management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.? 
• Oversees employee disciplinary meetings, terminations, and investigations.? 
• Provides hands-on support to employees and managers to better understand and utilize PC tools, policies and processes, maximizing organizational effectiveness, ensuring compliance, and employee engagement. 
• Partners with the leadership team to understand and execute the organization's PC and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.?? 
• Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices to maintain compliance.? 
• Maintains knowledge of trends, best practices, regulatory changes, and innovative technologies in human resources, talent management, and employment law.? 

Benefits and Leave Management 

• Manages, implements, and administers all aspects of the organization’s health (medical, dental, and vision), basic and voluntary life, accidental death & dismemberment (AD&D), disability, health savings account, flexible spending account, 401k retirement, wellness, and supplemental plans. Provides excellent customer service to employees with regards to new enrollments, life event changes, employee status changes, and/or terminations including communicating COBRA eligibility processing.  
• Orients new hires on benefits programs and ensures accurate and timely enrollment of benefits. Consults with employees on eligibility changes and other related issues.? 
• Coordinates transfer of data to external contacts for services, premiums, and plan administration via benefits system modules to ensure benefit accuracy and timely benefit adjustments for all new/change/terminating employees.? 
• Manages all carrier benefit reporting and billing, completing monthly reconciliation to ensure employee benefits are invoiced/charged/collected accurately through the payroll system.?This will require coordination with the Accounting Department.?Maintains vendor contact to investigate discrepancies and provide information in non-routine situations.? 
• Administers HSA and FSA accounts and facilitates employer contributions on a pro-rata basis for new employees and semi-annual for ongoing plan participants. Administers HSA and FSA procedures, including problem resolution for user issues, adherence to all federal guidelines, and communication to employees regarding said guidelines.? 
• Works closely with executive leadership and benefits broker in reviewing, evaluating, and making recommendations for annual employee benefits plans and offerings. Recommends benefits programs to management by studying employee requirements, trends, and developments in benefits.? 
• Works closely with P&C leadership and benefits broker to conduct annual open enrollment process; including employee engagement, communication of benefit changes; collaborating with benefits broker on benefit brochure and support resources.?? 
• Ensures compliance with federal, state, and local legal requirements by studying existing laws and regulations and updates to legal requirements.? 
• Prepares reports by collecting, analyzing, and summarizing information and trends.? 
• Processes leave of absence requests, including ADA, FMLA, FAMLI, and other related leave programs, for approval and/or rejection in accordance with DRM policy and regulatory requirements. 
• Is responsible for file maintenance for all employee benefits management retention for all benefits files in accordance with state/federal and regulatory requirements.? 
• Assists with completion of all annual 5500 form for health and welfare/retirements plans and other communication requirements as directed by Chief People & Culture Officer and/or with the guidance of plan Brokers.? 
• Administers and distributes annual individual summary of benefits and/or Total Compensation Statements to employees.? 
• Completes random audits (~20%) of new hire/change/termination documentation and data input for accuracy.? 
• Partners with Accounting/Payroll to verify that employee premium deductions are accurate and that premiums are taken in leave situations.? 
• Facilitates and manages the organization’s EAP and Wellness programs and ensures employees are connected with needed services.? 
• Manages the employee RTD – MyRide program.? 
• Assists employees who need specialized leave (bereavement, jury duty, etc).? 

PC Operations and Team Support 

• Recruits for, onboards, trains, and manages HR operations staff (currently HR Analyst and HR Business Partner).? 
• Provides oversight for HR information systems (HRIS) and data and records management. Ensures P&C processes and practices meet compliance and other regulatory requirements and best practices.? 
• Develops policies and procedures to ensure effective and efficient HR operations.? 
• Working as part of the PC Team, assists with organization-wide or department-specific strategic initiatives including training programs, events, and system conversions.? 
• Assists with special projects, events, and other duties as assigned.? 

Requirements

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in human resource management, business administration, or related field. 
• Five years of increasingly responsible human resources experience. A combination of education and experience can be substituted to meet the education and experience requirements.? 
• HR certification through Society for Human Resource Management (SHRM), Human Resource Certification Institute (HRCI), or equivalent desired. 
• Ability to prioritize tasks and to delegate them when appropriate.? 
• Ability to act with integrity, professionalism, and confidentiality.? 
• Thorough knowledge of federal, state, and other employment-related laws and regulations. 
• Experience building cross-functional partnerships and ability to influence stakeholders across the Mission to act without having a direct reporting relationship.? 
• Excellent analytical and critical thinking skills, with the ability to identify issues and develop solutions.? 
• Strong analytical, problem solving, conflict resolution, and communication skills, with excellent attention to detail.?? 
• Ability to provide a high level of customer service to staff while communicating accurate and timely information.? 
• Professional demeanor when dealing with confidential and sensitive data and situations.? 
• Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.? 
• Must be an initiative-taker who is highly organized, able to prioritize, and highly flexible/adaptable.?? 
• Exceptional communication and people skills, with the ability to collaborate effectively across different business lines.? 
• Proficiency with Microsoft Office 365 and other or related software.? 
• Proficiency with or the ability to quickly learn the organization’s HR management systems and talent management systems.? 
• Active Driver’s License as work-related travel may be required to cover client facilities. Ability to travel to DRM facilities for meetings, trainings, and other related events and to respond to issues outside of normal business hours. 
• Must be a Christian holding to the beliefs set forth in the Statement of Faith and Apostles Creed, expressed by a personal testimony and Christian conduct.