What are the responsibilities and job description for the HIICAP Engagement Specialist position at DEPARTMENT FOR THE AGING?
- DEPARTMENT FOR THE AGING
Posted On: 12/21/2024
- Full-Time
Location
MANHATTAN
- No Exam Required
Department
HEALTH INS INFO & ASST PGM
Salary Range:
$60,889.00 – $70,022.00
Job Description
New York City is home to approximately 1.8 million older adults, and the Department for the Aging is committed to helping them age in their homes and communities. Our mission is to eliminate ageism and ensure the dignity and quality of life of diverse older adults. We also work to support caregivers through service, advocacy, and education.
The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY. The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.
NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as a HIICAP Engagement Specialist. In this role, you will be tasked to provide invaluable support to Medicare beneficiaries but also lead outreach initiatives to educate and empower our community.
The duties and responsibilities of the HIICAP Engagement Specialist include but are not limited to:
The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY. The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.
NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as a HIICAP Engagement Specialist. In this role, you will be tasked to provide invaluable support to Medicare beneficiaries but also lead outreach initiatives to educate and empower our community.
The duties and responsibilities of the HIICAP Engagement Specialist include but are not limited to:
- Conduct comprehensive consultations with Medicare beneficiaries, offering tailored guidance on their healthcare coverage options, including Original Medicare, Medicare Advantage, and Medicare Part D plans.
- Track outreach metrics, such as the number of beneficiaries reached, workshops conducted, and enrollment support provided.
- Develop and implement outreach strategies to reach under-served populations, including organizing and participating in community events, health fairs, and workshops to educate individuals about Medicare enrollment, coverage, and available resources.
- Design and deliver engaging presentations and workshops on Medicare-related topics for community organizations, older adult centers, and other stakeholders
- Coordinate and facilitate Medicare orientation sessions for newly eligible beneficiaries. Provide an overview of Medicare, enrollment processes, and available assistance programs.
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
- Bilingual (Bengali, Chinese or Russian) - strongly preferred. - Strong understanding of Medicare Parts A, B, C, and D, as well as Medicare Advantage, Medicare Supplement Plans, and Medicare Savings Programs. - Excellent verbal and written communication skills strongly preferred. - Ability to explain Medicare options and provide clear, unbiased information to beneficiaries. - Preferred candidate should possess the ability to build trust and rapport with clients from various diverse backgrounds. - Strong organizational abilities to manage outreach activities, track engagement metrics, and document interactions with Medicare beneficiaries. - Experience in community outreach, public speaking, or conducting informational sessions to educate and engage beneficiaries preferred. - Familiarity with additional healthcare assistance programs such as Medicaid, Low-Income Subsidies, and Extra Help programs a plus.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
689810
Title code
56058
Civil service title
COMMUNITY COORDINATOR
Title classification
Non-Competitive-5
Business title
HIICAP Engagement Specialist
Posted until
06/18/2025
- Experience Level:Experienced (Non-Manager)
Job level
00
Number of positions
1
Work location
2 Lafayette St., N.Y.
- Category:Constituent Services & Community Programs
HIICAP Engagement Specialist
Salary : $60,889 - $70,022
