What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Department of Community Services and Development?
Under California Government Code 14200, this position is eligible for hybrid telework for eligible applicants residing in California. The amount of telework is at the discretion of the department and is subject to change as business needs arise. Candidates who reside outside of California may be interviewed; however, the selected candidate must have a primary residency in California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded. In accordance with CSD’s Policy Directive 22-001, all telework employees utilize a shared workspace or “hotel” space when working on-site and may be required to report in-person to headquarters and/or off-site locations more frequently as determined by management. The Department reserves the right to modify or cancel telework agreements and/or conditions as needed.
To view and/or obtain a copy of the duty statement, please click on the "Duty Statement" link on this webpage.
Under the general direction of the Community Services Branch Chief, the Staff Services Manager I (SSM I) is responsible for managing a broad array of compliance, programmatic, planning and policy related duties by working closely with the Branch Chief, Field Operations Unit manager and other department managers. The SSM I is responsible for overseeing the Unit responsible for the federal programmatic reporting, coordinating contractor payments, program development and implementation, training and technical assistance and customer services. This position is a working supervisor level and typically performs the most difficult or sensitive tasks.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-474997
Position #(s):
016-257-4800-XXX
Working Title:
Staff Services Manager I
Classification:
STAFF SERVICES MANAGER I
$6,963.00 - $8,650.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The Department of Community Services and Development (CSD) is a small department under the umbrella of the California Health and Human Services Agency (CalHHS), consisting of approximately 130 staff. Our mission is to administer and enhance energy and community service programs that result in an improved quality of life and greater economic security for low-income Californians.
The Department of Community Services and Development is committed to recruiting and retaining a talented and skilled workforce that is reflective of the diverse communities that we serve in California. We believe in the importance of diversity, equity, inclusion, and belonging at all levels of the organization. We strive to foster and sustain an environment that is safe and inclusive for all individuals and welcome all team members to contribute their talents, life experiences, and expertise to drive our programs and organization forward.
At CSD, we value collaboration and the exchange of ideas that come from working together in a physical setting. We also recognize the significance of fostering relationships and building a strong team dynamic. Hence, the balance between telework and in-office presence is thoughtfully managed to ensure the most effective and productive work environment for all our team members. We believe that offering a telework option aligns with our goal of attracting top talent from diverse backgrounds, empowering them to thrive in their roles, and providing opportunities for professional growth and development.
If you are a motivated individual who seeks to be part of a forward-thinking organization, embracing innovation while fostering a positive work culture, look no further! We are located within walking distance of bus transit and many restaurants. We also offer FREE parking! What are you waiting for? Apply today!
Please note that the drop off location is now open, but hours are limited. It is encouraged to submit your application electronically or via mail.
Special Requirements
Employment history on the State Employment Application (STD. 678) must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes or other documents shall not be substituted for a completed STD. 678. Applicants who fail to submit a completed STD. 678 may be disqualified. For helpful guidance on completing an STD. 678, please visit Work4CA: State Application Checklist.
Please do NOT include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.
When submitting supporting documents, PDF file format is preferred.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age.
Confidential information on the first page of applications submitted electronically online via the Examination and Certification Online System, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/29/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Community Services and Development
Attn:
Human Resources
2389 Gateway Oaks Drive, #100
Sacramento, CA 95833
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Community Services and Development
Human Resources
2389 Gateway Oaks Drive, #100
Sacramento, CA 95833
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions may not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Customer Service – Must have excellent interpersonal skills and be able to maintain effective working relationships with others. Personifies CSD’s number one objective, which is to provide clear, correct, courteous, complete, concise, and competent services to all internal and external customers. Understands and is sensitive to the diversity of the people we serve.
- Personal Requirements – Must have the ability to act independently; be flexible; manage multiple priorities; and communicate complex information in clear and concise manner.
- Leadership – Possesses a natural ability and keen desire to manage projects and mentor and guide staff, as well as internal and external customers.
- Innovation – Demonstrates and encourages creativity and proactive problem- solving.
- Credibility and Integrity – Understands internal and external customers and has a true desire to build credibility. Demonstrates the highest professional and legal ethics.
- Teamwork – Cooperates to achieve the department's mission, vision and goals by leading and actively contributing to intradepartmental project teams.
- Vision – Understands the context and mission of the Department both internal and external. Awareness of the Department’s critical issues and anticipates and influences the future. Has the ability to organize for success.
- Accountability – Makes decisions and remains accountable for those decisions.
- Reliability – Understands the importance of meeting timelines and work priorities.
- Mentor and Coach – Ability to instruct, direct, and prompt subordinates to help them perform to their full potential.
Benefits
Information on benefits afforded by employment in California State civil service can be found on the California Department of Human Resources (CalHR) website at: https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx
This webpage is intended to provide general information. Benefit eligibility may depend on length of service and may be subject to
collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define
employees' wages, hours, and conditions of employment.
Additional Information #1
Priority consideration will be given to Reemployment, Departmental Restriction of Appointment (DROA), State Restriction of Appointment (SROA), and Surplus candidates.
All methods of appointments may be considered. This advertisement may be used for other vacancies that occur during the life of this recruitment.
Please note: It is up to the hiring authority to accept Training and Development (T&D) assignments. If you are interested in a T&D assignment, you are not required to meet MQs; however, you must indicate T&D as your eligibility when applying.
Please Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
The term XXX in the position number indicates that multiple vacancies may exist for this classification.
Statement of Qualifications
To be considered for this vacancy, you must submit a Statement of Qualifications (SOQ) with your State application (STD. 678). Resumes submitted in lieu of the SOQ will not be considered. For helpful guidance on writing an effective SOQ, please visit Work4CA: How to Write a Statement of Qualifications.
The SOQ shall be labeled with the applicant's name and "Statement of Qualifications" at the top of the page. The SOQ must be typed in 12-point Arial font, double-spaced, and be no more than two pages in length.
- Describe your experience with program development, grants management, and/or contracts, including providing guidance and advice for grantees and/or contractors to ensure a successful implementation that includes partner feedback and consideration.
Describe your experience developing and maintaining positive professional relationships at all levels, internally and externally, and to provide high quality customer service.
- Describe your data analysis experience. Please include examples that explain the methods of data collection, type of data analyzed, and how you presented your findings.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
