What are the responsibilities and job description for the STAFF SERVICES ANALYST position at Department of Consumer Affairs?
Under the direction of the Staff Services Manager (SSM) I, the Associate Governmental Program Analyst is responsible for serving as a subject matter expert over licensing certification, program analysis, systems automation, and supporting the STAR Program.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.”
CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.
Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG
You will find additional information about the job in the Duty Statement.
Working Conditions
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES ANALYST
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Department Information
This position is located in Rancho Cordova, CA.
http://www.bar.ca.gov/
**Free Parking**
The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/4/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Please see "Statement of Qualifications Instructions" section below.
Desirable Qualifications
- Ability to conduct thorough research
- Ability to interpret and apply laws, rules, and regulations
- Possess excellent verbal and written communication skills
- Well versed with Microsoft software programs Excel, PowerPoint, SharePoint, Teams, Visio, and Word
- Well versed using Adobe Acrobat, including file conversion to an archival format – PDF/A
- Use good judgment and sound reasoning in decision-making
- Exercise creativity and flexibility in problem identification and resolution
- Manage time and resources effectively
- Responsive to customer needs Experience navigating and querying databases
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Chereese Hinton
(279) 260-2421
chereese.hinton@dca.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 574-8280
EEO@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Instructions
Please submit a Statement of Qualifications (SOQ) for the hiring manager’s review. Your SOQ will be considered the first interview for this position and applications submitted without an SOQ will not be considered. If your qualifications are competitive, you will be invited for an interview.
Please address your experience, knowledge, and ability in the following areas and provide specific examples:
- Describe your experience as a business process subject matter expert (SME) including your approach to acquiring the knowledge, process documentation, measurement, tracking and recommendation of process improvement strategies.
- Describe your experience creating queries of data, analyzing, and validating the results, creating reports that summarize the data and the business software applications, systems, and tools that were used.
Answer each numbered item separately and indicate your years of experience and list the official title or civil service classification held while performing each of the activities.
NOTE: A resume, cover letter, or other material does not substitute for the SOQ and will not be evaluated or considered responsive to the SOQ requirement. Notations or references to other materials such as resumes or applications will not be considered.
Additional Information
If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.
DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, or LEAP information.
Electronic applications through your CalCareer Account are highly recommended.
Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD 678), https://jobs.ca.gov/pdf/std678.pdf.
Applicants who fail to submit the most current version of the STD 678 may be disqualified.
- Multiple positions may become available.
Electronic Submission:
Application and any applicable required documents may be submitted electronically through Cal Career account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.
U.S. Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.
Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Note: The drop off location may be non-operational on weekends and holidays.
Please note that the Cal Career system will not allow you to resubmit your application once you withdraw it. If you have any updates to your online application after you have submitted it, please contact the Recruitment Technician at JobPostings@dca.ca.gov. For all other questions regarding your CalHR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
