What are the responsibilities and job description for the Director of Application Support position at DEPARTMENT OF CORRECTION?
- DEPARTMENT OF CORRECTION
- Full-Time
- Exam May Be Required
Job Description
The New York City Department of Correction Information Technology Unit is seeking a candidate to serve as a Director of Application Support to oversee the application support group within the Information Technology Division. This position is for a seasoned manager who will oversee a team responsible for the on-going support of in-house and COTS applications. Maintain and support cloud-based and desktop applications, migrate legacy applications onto new platforms and have a forward-looking view on innovative ways to leverage technology to enable, enhance and transform business capabilities and services.
Note: All candidates must be permanent in the title of Computer Systems Manager NM in order to apply.
Responsibilities will include but are not limited to:
- Manage vendor-based and legacy applications and drive the migration of legacy
- Collaborate with Agency and IT leadership across various disciplines to provide
and technological needs with emphasis on optimized, timely and successful delivery of solutions.
- Facilitate troubleshooting of applications and software issues for all internal business units
- Act as a liaison between end user and project management teams to facilitate resolution of
- Help maintain existing applications (Inhouse and COTS); provide end-user training,
- Must be self-motivated with a positive attitude and must be willing to work with application
initiatives.
- Work with the development, PMO and other teams to address data integration and interfacing
- Ensure that processes are in place to actively monitor online and batch operations.
- Establish Service Level Agreements within acceptable levels.
- Document and ensure that processes and procedures are updated and adhered to.
- Ensure that the programming source code and job scheduling code are maintained and
- Ensure that any batch processing issues are addressed and resolved quickly and efficiently.
- Hands-on experience with applications deployed using public cloud infrastructure such as Azure
- Excellent leadership, communication, presentation, documentation, and influencing skills
COMPUTER SYSTEMS MANAGER - 1005D
Minimum Qualifications
1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred Skills
- Drive continuous improvement in application support processes, ensuring efficient service delivery and high user satisfaction. - Define and manage service-level agreements (SLAs), monitoring service performance, and ensuring compliance with organizational standards. - Excellent communication and interpersonal skills to engage diverse audiences. - Demonstrated ability to build partnerships and drive cross-functional collaboration. - Experience managing budgets, resources, and a multidisciplinary team. - Expert in design thinking and agile methodologies. - A track record of successful technology ideation and implementation projects.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Shortlist
- Experience Level:Experienced (Non-Manager)
- Category:Technology, Data & Innovation
Salary : $66,067 - $165,000
