Collections Clerk

DOCCU is seeking a Collections Clerk for our Downtown Baton Rouge office.

Reports To: Collections Supervisor

Summary: Responsible for performing errands and clerical duties necessary to the operations of the collections department. Maintain working knowledge of the FDCA and state and federal laws concerning collection activities.

Duties and Responsibilities:

· Perform errands. Complete necessary documentation in reference to all correspondence for the collections department. Assure that all applicable documentation is compiled, filed, and maintained thoroughly, accurately, and securely.

· Review terms of accounts, determine the cause of the delays in payment; research direct deposits, payroll deductions, stops, starts and changes as they may affect the status of loan repayment; Identify and correct problems efficiently and effectively.

· Mail daily delinquency notices.

· Respond to attorneys’ correspondence as needed or requested as directed.

· Research and resolve credit disputes at least weekly.

· Discuss credit life, disability products, extended warranty, and other lending oriented third-party offerings.

· Submit life, involuntary unemployment, and disability claims electronically. Monitor claims statuses daily and follow up with claimant(s) and/or debt protection company as necessary.

· Post debt protection payments and balance corresponding general ledgers daily.

· Submit GAP and extended warranty claims to the necessary agencies. Monitor claims statuses and follow up with claimant(s) as necessary.

· Post GAP and warranty payments and balance corresponding general ledgers daily.

· Research, identify and correct clerical problems causing delinquency.

· Assist collectors by contacting members and/or co-signers via telephone, mail, and/or email. Maintain a detailed record in the member collection notes screen of all communications made regarding delinquency.

Minimum Qualifications:

· 2 years’ experience in a similar financial institution setting with experience in lending preferred.

· Proficiency in Excel

General Duties and Responsibilities:

· Provide quality member service while projecting a positive image.

· Keep all member and employee related business in strictest confidence.

· Update member account note screen with any and all pertinent information.

· Comply with DOCCU operations and security procedures.

· Maintain neat, clean, and secure work area, equipment, and files.

· Maintain working knowledge of guidelines for loans as set by the Board of Directors.

· Scan documents into the system as needed. Maintain all documents and files according to applicable retention schedule.

· Maintain knowledge of all procedures and support tools relative to the operations area.

· Complete all Required Training in a timely manner.

· Communicate in a professional, positive, and cooperative manner with co-workers and members, in the office, over the phone and through email/mail, in order to establish and maintain effective relations.

· Contribute to the team effort by accomplishing pre-determined goals and meeting deadlines.

· Serve as administrator for vendors providing service products applicable to your department.

· Assist in special projects and/or committees as requested.

· Attend sponsor group functions to promote DOCCU as requested.

· Perform all other duties as assigned or deemed necessary.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $13 - $16