What are the responsibilities and job description for the INFORMATION TECHNOLOGY ASSOCIATE position at Department of Corrections & Rehabilitation?
This postion is located in the County San Luis Obispo in the city of San Luis Obispo.
Most positions at CDCR Enterprise Information Services are eligible for telework. This position requires local in-person duties to be performed although some telework may be available. Specific telework schedules may be discussed further during the interview process. Telework is only available to residents of California.
Individuals who are eligible for a Training and Development assignment may also be considered for this position.
Do you want to apply your IT technical skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment?
The California Department of Corrections and Rehabilitations is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission. As an Information Technology Associate (ITA) of a correctional institution, you will become an integral part of the IT team.
Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will be responsible for face to face, hands on support of end user devices, printers, networking equipment, training, and general help desk services. The ITA provides first level of support, and is an integral part of the CDCR Enterprise Information Services team.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process.HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 2248. CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their job application. This advertisement is for an Information Technology Associate position located at (HQ/EIS/CMC) in San Luis Opbispo, County of San Luis Obispo. Please indicate the position number on your application: 065-628-1401-054.
Please see attached duty statement.
You will find additional information about the job in the Duty Statement.
Working Conditions
California Men's Colony (CMC) was opened in 1954. CMC is a male only state prison located Northwest of the city of San Luis Obispo, San Luis Obispo County.
This position is located in the County San Luis Obispo in the city of San Luis Obispo.
Most positions at CDCR Enterprise Information Services are eligible for telework. This position requires local in-person duties to be performed although some telework may be available. Specific telework schedules may be discussed further during the interview process. Telework is only available to residents of California.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.
CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, healthcare partners, and communities.
CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.
Commitment to California Model
Please visit our website to learn more about Enterprise Information Services.
Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services.
Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.
When submitting supporting documents, PDF file format is preferred.
CDCR/CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization.
For more information about E-Verify, you may go to www.e-verify.gov.
This advertisement may be used for other vacancies that occur during the life of this recruitment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/26/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Desirable Qualifications
- Ability to learn advance troubleshooting of technology issues.
- Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders.
- Exercise good judgement, work well under pressure, and meet deadlines.
- Demonstrate strong organizational and time management skills in a fast-paced environment.
- Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
- Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
CDCR EIS Personnel Liaison
(916) 358-2000
DL-CDCR-EIS-Personnel-Liaisons@cdcr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Office of Civil Rights
(916) 255-0458
M_CivilRights@cdcr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Exam Bulletin - Information Technology Associate
Resume Assistance
How to Write a Resume
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
