What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Department of Developmental Services -...?

Under the general direction of the Chief, Office of Human Rights and Advocacy (OHRAS), the incumbent is responsible for coordinating efforts to provide and/or promote equal opportunity in all aspects of employment. The incumbent ensures the Department of Developmental Services (Department) takes appropriate, effective action in response to Equal Employment Opportunity (EEO)-related complaints; monitors efforts to provide reasonable accommodation for employees and job applicants; plans, develops, and implements strategies and initiatives to foster a diverse and inclusive workforce; develops and delivers EEO-related training and other resources; prepares narrative and statistical reports; and provides technical assistance as an EEO subject matter expert. Some travel may be required.

This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. Beginning July 1, 2025, all employees will be required to work in-person at least four days per week in alignment with Executive Order N-22-25.

You will find additional information about the job in the Duty Statement.

Working Conditions

Work is performed in an open-partitioned office environment and/or through telework. Use of a computer up to 100 percent of the time. Positions self to organize materials on shelves and in cabinets in various configurations. Moves equipment and materials weighing up to 30 lbs. Moves about the office environment to assist customers. This position is eligible to participate in the Department’s’ hybrid telework schedule. Participation in telework is subject to the Department’s guidelines.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER I

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-474728

Position #(s):

472-545-4800-001

Working Title:

STAFF SERVICES MANAGER I (SPECIALIST)

Classification:

STAFF SERVICES MANAGER I

$6,963.00 - $8,650.00

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Department of Developmental Services (DDS) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.

These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.

The DDS is located in a modern, sustainable and innovative office building at 1215 “O” Street, Sacramento, California. Some amenities of the building include:

First floor retail space (separate access from 12th Street)
Café with multiple vendors
Outdoor seating for meal breaks
Employee fitness center which includes a yoga studio, cardio equipment and weights
Plaza area with kitchenette on each floor
Lactation rooms

Department Website: http://www.dds.ca.gov

Special Requirements

The SOQ must be in narrative form, not a list, and must be no longer than 1 page, typed, single-spaced, left-aligned, and formatted using Arial 12-point font with 1-inch margins. Resumes and cover letters do not take the place of the SOQ.

Applicants who fail to address the SOQ question, follow the SOQ instructions, or submit an SOQ may not be considered.

Describe your experience conducting equal employment opportunity investigations.

If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position.

The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/4/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Developmental Services - Headquarters

N/A

Attn: Allisa Montanez

Cert Unit

1215 O Street, MS 10-40

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Developmental Services - Headquarters

N/A

Allisa Montanez

Cert Unit

1215 O Street, MS 10-40

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications -
A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. SEE “SPECIAL REQUIREMENTS” ABOVE FOR INSTRUCTIONS.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong communication skills.
Ability to exercise professional judgment to evaluate and resolve sensitive matters.
Ability to meet scheduling deadlines and establish and maintain appropriate priorities.

Ability to operate a personal computer including, but not limited to, use of the Microsoft Office suite (Outlook, Word, Excel, Access, PowerPoint, and Publisher), Microsoft 365, SharePoint, Microsoft Teams, Zoom, Adobe Acrobat, and Google Chrome.
Knowledge of state and federal nondiscrimination laws, executive orders, regulations, and guidance, including but not limited to, California Government Code section 12920 et seq. and 19702 et seq., Fair Employment and Housing Act, Title VI and VII of the Civil Rights Act of 1964, Americans with Disabilities Act of 1990, Rehabilitation Act of 1973, the Dymally-Alatorre Bilingual Services Act, and Presidential Executive Order 13166: Improving Access to Services for Persons with Limited English Proficiency.
Knowledge of investigative methods, techniques, and practices.
Knowledge of the reasonable accommodation process.
Knowledge of project management principles.
Knowledge of marketing and outreach principles, strategies, trends, and applications.
Knowledge of statistical methods, techniques, and practices.
Experience with diversity, equity, and inclusion initiatives.
Experience as a lead person.
Knowledge and understanding of the Department’s mission, vision, values, and goals.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:

California State Employee Benefits Summary

CalPERS Health Benefit Summary 2025

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dds.ca.gov

Human Resources Contact:
Allisa Montanez
(279) 895-6849
Allisa.montanez@dds.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Equal Employment Opportunity Office
(916) 654-1888
OHRAS@dds.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Electronic application submission is highly encouraged.

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov

Remove Any Confidential Information

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.

Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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