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STAFF SERVICES MANAGER II (SUPERVISORY)

Department of Developmental Services -...
Orange, CA Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

Under general direction of the Deputy Director, Community Services Division (CSD), Department of Developmental Services (Department), the SSM II independently performs highly complex and sensitive projects, policy review and development, and management analysis in areas related to evaluating and measuring regional center (RC) governance and performance. The position works collaboratively with other Department divisions and offices to comprehensively monitor RCs’ compliance with statutes, regulations and their contracts with the Department. The position develops and implements plans and procedures to enhance and strengthen the Department’s monitoring and evaluation of RC governance and performance in areas including, but not limited to, RC Boards of Directors’ (Boards) governance and accountability, RC contracts including Performance Contracts, RC dashboard data, and the National Core Indicators (NCI) Survey.

This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. Beginning July 1, 2025, all employees will be required to work in-person at least four days per week in alignment with
Executive Order N-22-25.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is eligible to participate in DDS’ hybrid telework schedule. Participation in telework is subject to DDS’ guidelines. Must manage tight timelines and multiple priorities. Occasional statewide travel is required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
  • STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:
JC-472766
Position #(s):
472-535-4801-XXX
Working Title:
Staff Services Manager II (Specialist)
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,643.00 - $9,496.00
# of Positions:
1
Work Location:
Orange County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The California Department of Developmental Services (DDS) is the agency through which the State of California provides services and supports to individuals with developmental disabilities.

These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.

The DDS is located in a modern, sustainable and innovative office building at 1215 “O” Street, Sacramento, California. Some amenities of the building include:
  • First floor retail space (separate access from 12th Street)
  • Café with multiple vendors
  • Outdoor seating for meal breaks
  • Employee fitness center which includes a yoga studio, cardio equipment and weights
  • Plaza area with kitchenette on each floor
  • Lactation rooms

Department Website: http://www.dds.ca.gov

Special Requirements

The Statement of Qualifications (SOQ) must be typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the question below or submit an SOQ may not be considered.

Please describe, in detail, why you are the most qualified candidate for this position based on the included duty statement.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/27/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:


Department of Developmental Services - Headquarters
N/A
Attn: Kristin Romo
Cert Unit
1215 O Street, MS 10-40
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:


Department of Developmental Services - Headquarters
N/A
Kristin Romo
Cert Unit
1215 O Street, MS 10-40
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -
    A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. SEE “SPECIAL REQUIREMENTS” ABOVE FOR INSTRUCTIONS.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of:
  • The Lanterman Developmental Disabilities Services Act and the RC service system.
  • Governmental functions and organization at the state level.
  • Administration and Department mission, goals and policies.
  • Analytical concepts, principles, and techniques.
  • Government structure, organization and function.


  • Planning, policy and systems/management analysis and program evaluation.
  • Project management principles, including work plan development and tracking.
  • Advanced skills in data analysis, infographics, and Microsoft Office, with emphasis on Excel, Word and PowerPoint.
  • Advanced Excel program techniques (e.g., formula/validation statements, charts/graphs, etc.) and various databases.

Ability to:
  • Gain the confidence and support of top-level administrators.
  • Manage project priorities in order to meet Department and CSD goals and objectives.
  • Manage and work with various information and data platforms to provide analysis and monitor system performance.
  • Analyze complex problems and recommend effective courses of action.
  • Communicate effectively, verbally and in writing, project information and the results of analytical processes.
  • Develop, review, and edit sensitive and complex written reports
  • Work collaboratively in multidisciplinary teams and develop and maintain cooperative and harmonious relationships with RCs, peers, the public, and others.
  • Work in a lead capacity and coordinate the work of others.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below:

California State Employee Benefits Summary
CalPERS Health Benefit Summary 2025

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.dds.ca.gov

Human Resources Contact:
Kristin Romo
(916) 322-7660
kristin.romo@dds.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Equal Employment Opportunity Office
(916) 654-1888
OHRAS@dds.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Electronic application submission is highly encouraged.

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov

Remove Any Confidential Information

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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