Supervisory IT Specialist, Desktop Engineer - PD24R038 - Office of Information Technology

Duties This position is a mission critical occupation for HRSA.This position is involved in the analysis of system and / or security requirements, the development and implementation of mission critical applications for the agency's Information Technology operations.Major Duties : As a Supervisory IT Specialist, Desktop Engineer you will be overseeing and directing a team of information technology specialists and engineers to provide high quality Tier 3 support for the Desktop Support team (Tier 1 and 2); implementing policies, procedures, and systems to streamline Tier 3 support operations.Your major duties and responsibilities include : Identifying and implementing process improvements with a strong emphasis on automation to improve the efficiency and effectiveness of the team.Ensuring processes are in place to maintain the IT security of DEUS managed devices and systems, and that vulnerabilities and risks are identified and mitigated promptly.Coordinating vulnerability remediation for infrastructure including, but not limited to, desktop computers, printers, and software applications.Ensuring efficient and effective delivery of Tier 3 desktop support, management, and engineering.Maintaining security using Active Directory group policies to enforce secure configuration settings.NOTE : Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.Requirements Conditions of EmploymentU. S. Citizenship is required.HRSA Federal applicants must submit an SF-50 to show status and time-in-grade. Must meet Time-in-Grade by the closing date of this announcement.Males ages 18 through 25 must be registered with the Selective Service.PHS Commissioned Corps applicants must submit current personnel orders.A one year supervisory probationary period may be required.Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.) QualificationsALL QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE 01 / 27 / 2025.This announcement is only open to CURRENT HRSA competitive permanent / career or competitive career conditional employees. As verification of status and time-in-grade at HRSA, applicants must provide the following two SF50s with their applications by the announcement closing date of 01 / 27 / 2025.Appointment / hire / conversion SF50 for your current position with HRSA that reflects the following : Box 24 showing the number "1" for PERMANENT status (aka career status) OR number "2" CONDITIONAL.Box 34 showing the number "1" for COMPETITVE.AND2. Most recent competitive career-ladder promotion OR most recent With-in Range Increase.Not sure which SF-50 to submit? Check out our video... Go here to watch the video on the SF50s to submit in your application package.Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.QUALIFICATION REQUIREMENTS : To qualify for this position, you must possess IT related experience and / or training that demonstrates that you possess each of the following four competencies : Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.ANDIn addition to the above OPM requirements, in order to qualify for these positions, your resume must clearly demonstrate that you have one full year of minimum qualifying specialized experience comparable in difficulty and responsibility to the grade levels listed below in the federal service.MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.GS-14 : Your resume must clearly demonstrate that you have one full year of the minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-13 level in the federal service.Examples of the minimum qualifying specialized experience equal to the GS-13 level include the following types of tasks performed on a regular and recurring basis : Providing technical direction and guidance on server and desktop operating systems, along with associated services, such as Active Directory or Exchange, to resolve issues related to operating systems, network connectivity and associated services.ANDInstalling and configuring desktops to meet the needs of an organization by setting up software and applications, configuring network settings, and managing hardware and peripherals.Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.Applicants whose resumes clearly demonstrate the required minimum qualifying specialized experience will be evaluated based on the occupational assessment competencies listed below. A competency is defined as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions.LEADERSHIP - Inspires, motivates and guides others toward goal accomplishment; coaches and mentors subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for individuals by applying these values to daily behaviors.DESKTOP ENGINEERING - Knowledge of the principles, methods, or tools for ensuring that desktops are installed, configured, and maintained to meet the needs of an organization including setting up software and applications, configuring network settings, and managing hardware and peripherals.INFORMATION SYSTEMS SECURITY - Ensures the confidentiality, integrity, availability, reliability, and non-repudiation of the organization's information contained in and transmitted from systems and networks by implementing security laws, regulations, policies, standards, and control techniques.To preview the occupational assessment questionnaire, please click on the following link : Education This job does not have an education qualification requirement. Additional informationHHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.Security and Background Requirements : If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and / or appropriate disciplinary action.E-Verify : HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.Direct Deposit : All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.Creditable Service : A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here.Recruitment Incentives : Recruitment incentives are not authorized.Student Loan Repayment Incentive : Student loan repayment incentive is not authorized. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer.To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements. Please follow all instructions carefully. Errors or omissions may affect your eligibility.