What are the responsibilities and job description for the STAFF SERVICES MANAGER III position at Department of Health Care Access and Information?
Reporting directly to the Planning and Management Branch (PMB) Chief, the Staff Services Manager (SSM) III manages the day-to-day operations and provides supervision and support to managers and staff of the administrative and management services and the policy and governance group. These programs are responsible for the personnel services, office operations as well as policy and stakeholder engagement activities.
As a member of the PMB leadership team, the SSM III takes an active role in supporting the implementation of OIS’s strategic direction to meet its programmatic goals, and leads efforts to implement internal policies and procedures and external programs.
This position is subject to the Form 700 Statement of Economic Interests filing requirements, which requires disclosure of certain personal economic interests as determined by the Conflict of Interest Code of the Department of Health Care Access and Information. Pursuant to Government Code section 81008, Form 700 Statement of Economic Interests is public record and will be made available for public inspection.
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You will find additional information about the job in the Duty Statement.
Working Conditions
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER III
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
At HCAI’s Office of Information Services, we shape conversations and generate impactful insights about California’s healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California’s health care workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader health care industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians. Join a dynamic team of technology enthusiasts implementing and maintaining innovative solutions to meet the Department's needs.
HCAI demonstrates a commitment to building an inclusive work environment that promotes diversity, where employees are appreciated, and comfortable as their authentic selves. We value our employees’ skills, experience, and unique perspectives because they enrich our workforce and make us stronger. We embrace and support a culture providing equitable opportunities which empowers health care access and information serving diverse CA populations.
To learn more about HCAI, visit: http://HCAI.ca.gov/
Special Requirements
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/28/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other - Unofficial transcripts must be included if qualifying under an education pattern of the minimum qualifications. If selected, official transcripts will be required upon appointment.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is required. (The SOQ is a separate document with your Name and Job Control number noted on the top, typed in Arial 12 pt font, no more than two pages.) Resumes and cover letters do not take the place of the SOQ. Applications without a clearly titled SOQ or failure to follow instructions above will not be considered for the position.
1. Please describe how your knowledge, skills, experience, and education relate to the qualifications listed in the job description.
2. Please share your approach to building and sustaining a healthy organizational culture.
3. Please share how you approach workforce succession planning, retention and leadership development.
Desirable Qualifications
- At least 5 years experience managing, leading, and developing diverse teams
- At least 3 years experience with policy analysis including but not limited to legislative analyses, budget change proposals, and regulatory proposals.
- At least 3 years experience implementing, monitoring and reporting on Key Performance Indicators (KPIs)
- Experience facilitating and leading large staff meetings
- Experience building effective relationships with internal and external stakeholders
- Experience implementing communications campaigns within and external to the organization
Benefits
To learn more about benefits for State employees, visit the Salary and Benefits page on the CalHR website.
HCAI is housed in a state-of-the-art building outside of downtown off Interstate-5. Enjoy a great work environment with many amenities, including fully equipped pay-per-charge electric vehicle charging stations. HCAI is close to many dining and shopping choices.
University of California (UC) and California State University (CSU) employees may qualify to transfer their current and previous employment credit to State of California employment through CalPERS. Human Resources can help with this process upon employment or you can reach out to CalPERS for inquiries at (888) 225-7377.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Catherine Convento
(916) 326-3276
HRClassAndPay@hcai.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 326-3261
eeo@hcai.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Requirements
If you are meeting Minimum Qualifications with education, you MUST include a copy of your unofficial transcripts and/or license for verification. Example: if you are applying for a Staff Services Analyst position based on your Bachelor’s degree, you must attach a copy of your unofficial transcripts showing the conferred date of the degree you obtained. Official sealed transcripts will be required upon appointment. Applicants who fail to provide this information shall be disqualified.
Examination Information
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
