What are the responsibilities and job description for the APD Case Manager (Human Services Case Manager) position at Department of Human Services?
Initial Posting Date:
04/16/2025
Application Deadline:
04/30/2025
Agency:
Department of Human Services
Salary Range:
$4,409 - $6,420
Position Type:
Employee
Position Title:
APD Case Manager (Human Services Case Manager)
Job Description:
APD Case Manager (Human Services Case Manager) REQ-178831
Salary range: $4409 - $6420
Location: Klamath Falls
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
OPPORTUNITY AWAITS!
Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!
SUMMARY OF DUTIES
determine initial and on-going Medicaid eligibility for long term services and supports (LTSS), to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans.
Day in the Life of a Case Manager’ video (YouTube):
https://www.youtube.com/watch?v=1NknTTZN7qo
Major duties include:
Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following:
- Perform position duties in a manner that aligns with the agency’s core values and promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrate openness to constructive feedback and suggestions, in an effort to strengthen work performance. Actively engage in and contribute to a positive, respectful, and productive workplace culture and atmosphere.
- Screen and interview applicants/recipients, relatives, and other interested persons in the field, to determine initial and on-going eligibility for Long Term Care Services, health care, social service, diversion/transition, and protective service’s needs. Inform clients of rights and methods of recourse.
- Develop detailed, individualized case management plans for clients. Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans. Conduct (direct and indirect) contacts with consumers or their authorized representatives.
MINIMUM QUALIFICATIONS (MQ):
- A bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
OR
- A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
OR
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
ESSENTIAL ATTRIBUTES
We will screen your application materials for the following attributes and those who show they meet the MQ above and all essential attributes will move to the next step.
- Experience effectively working independently, using problem solving and critical thinking skills
- Excellent attendance record is required
- Experience analyzing information or situations to make good decisions within program rules and policies
- Professional communication skills required to interact with consumers, community partner and co-workers
ATTENTION ALL CANDIDATES!
Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
WORKING CONDITIONS
The office is open from 8am-5pm, Monday through Friday. The needs of the public will be adequately served. The work schedule for this position is a 40-hour work week. May require some overtime work before and after scheduled work hours and on weekends. General office conditions. This position also includes an office environment that includes long periods of sitting for data entry, document reviews and desk side interviewing. Daily ongoing use of a keyboard and CRT screen are necessary. There may be physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop. May come into contact with irrational, hostile or angry people who could become physically aggressive or have weapons. May come into contact with persons with communicable diseases such as staph infections, Hepatis, MRSA or lice.
This position requires a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation. This position requires travel of more than 100 miles per one-way trip. You must travel to homes of clients, hospitals, nursing facilities and other facilities as well as other field offices and to Salem. Travel may be in inclement weather. This position requires a good attendance pattern, and appropriate use of accrued paid leave in order to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for our clients, community partners and the general public.
BACKGROUND CHECKS AND REQUIREMENTS
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
BENEFITS
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
EMPLOYMENT PREFERENCE
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
GENERAL INFORMATION
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
CONTACT INFORMATION
We invite you to contact
ADA.DHS@dhsoha.state.or.us
for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.- The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.
- Email:JENNIFER.M.MOISA@odhs.oregon.gov
Salary : $4,409 - $6,420
