What are the responsibilities and job description for the Branch Operations Manager - Human Services Supervisor 2 position at Department of Human Services?
Initial Posting Date:
01/15/2025
Application Deadline:
01/25/2025
Agency:
Department of Human Services
Salary Range:
$5,763.00 - $8,920.00
Position Type:
Employee
Position Title:
Branch Operations Manager - Human Services Supervisor 2
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Preferred – English & Spanish
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
If you're seeking a career that combines your expertise with the opportunity to positively impact people's lives, look no further. Elevate your career by joining our leadership team as a Branch Operations Manager!
We are seeking to fill TWO (2) Branch Operations Manager positions in District 10.
District 10 provides services to Crook, Deschutes, and Jefferson Counties, with offices in Bend, La Pine, Madras, Prineville, Redmond, and Warm Springs.
As a Human Services Supervisor 2/Branch Operations Manager, you will support the business need of one of our store front offices. One manager will be assigned to the Redmond Office and the other to an office in District 10 determined by the business need.
In this role, you will provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
LEADING with an EQUITY, INCLUSION and DIVERSITY LENS!
This position seeks ways to dismantle systemic racism by communicating the Department’s values, developing a positive, constructive, organizational culture, and stimulating creativity, diversity, and teamwork. This position ensures those we serve are always treated with respect and dignity.
Summary of Duties
As a Human Services Supervisor 2, you will:
- Providing leadership and support to the branch team is the aim of this role. The majority of the tasks will be related to and assist with eligibility work.
- The Human Services Supervisor 2 is responsible for the daily function of the branch office. The position manages and directs branch cross-functional teams, local programs, and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
- The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
- The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.
- The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.
- The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.
Learn more about our programs, as your work providing services will be through the
Oregon Eligibility Partnership
(OEP).
Minimum Qualifications
- A valid driver’s license and acceptable driving record are required for this position.
AND
- You must submit a cover letter to be considered for these positions, max of 2 pages, addressing how you have demonstrated the essential attributes in your past experiences.
AND
- Four Years of lead work, supervision, or progressively related experience;
OR
- One year of related experience and a bachelor’s degree in a related field.
Essential Attributes
We are looking for candidates with:
- Experience working with diverse populations with demonstrated commitment to inclusivity, equity, and anti-racism.
- Experience increasing employee engagement, supporting positive environments, organizing people to reach a goal, delegating effectively, coaching, and mentoring to achieve success.
- Experience with understanding, explaining, and applying statutes, regulations, policies, procedures, and guidelines of assistance program(s) administered by this agency and our partnering agencies.
- Experience making decisions based on a mixture of analysis, knowledge, experience, and judgement in a timely manner.
- Experience applying active listening skills and providing effective conflict resolution.
- Experience with communication styles and communicating clearly & professionally in writing and verbally with both internal and external customers.
Preference will be given to candidates with bilingual language skills in Spanish and English.
Attention all candidates!
A cover letter is required addressing how you have demonstrated the essential attributes in your past experiences. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Working Conditions
- Traditional office environment. Daily phone contact with customers, including angry, upset, or individuals dealing with emotional stress, financial stress, or substance abuse issues. High stress environment due to a high-volume workload with short time frames. Irregular work hours with some evening and weekend work are expected (i.e., work a professional workweek).
- Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
- Requires a valid driver's license or other acceptable method of transportation for routine travel. Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter,
- Email: yvette.c.medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
