Customer Service Guide (Human Services Specialist 1). Bilingual English/Spanish Preferred

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The is proud to be an Equal Opportunity Employer. We are guided by our and our vision for a positive that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual English/Spanish Preferred

You are encouraged to apply if you have Bilingual English/Spanish skills, but it is not required. Bilingual differential pay is provided to positions that use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.

Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you! We are seeking a Store Front Office staff member to join our team!

Summary of Duties

As a Customer Service Guide (Human Services Specialist 1), you will:

As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

As a Customer Service Guide, you will be:

Helping individual and families seeking services by providing specialized assistance on behalf of program staff.

Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency Offices helping and working with Oregonians and they can now apply and have access to life-changing programs such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources. This position may also provide support the day-to-day functions through distribution of mail, case transfers.

The first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication. This position will contribute to the welcoming environment as families interact with the department in supporting the day-to-day operations of the office.

Primarily greet and assist Oregonians through a trauma-informed lens.

Working within a team that collaboratively rotates tasks to support the business needs of the office.

Actively seeking to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language; national origin; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.

Minimum Qualifications

Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

Experience eliciting information from applicants/recipients for a program/service.

Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.

Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people.

Ability to work well and thrive in a team environment.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

Your work will be conducted in the Office. This position is not (Remote/Hybrid) Work. Your typical in-office work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decision-making to ensure the safety or themselves and others. Fast-paced position that includes a high volume of individual and family contact. Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

Background Checks and Requirements

Benefits

Employment Preference

Veterans’ preference:

General Information

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.