What are the responsibilities and job description for the Eligibility Worker (Human Services Specialist 3) in St Helens position at Department of Human Services?
Initial Posting Date:
12/19/2024
Application Deadline:
01/05/2025
Agency:
Department of Human Services
Salary Range:
$3,776 - $5,232
Position Type:
Employee
Position Title:
Eligibility Worker (Human Services Specialist 3) in St Helens
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.- Note: this position will receive a Cost-of-Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025 for February 1, 2025 paychecks.
Opportunity awaits! Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!
Summary of Duties
As an Eligibility Worker, you will:
- Play a critical role in providing a safety net that supports better outcomes for Oregonians.
- Provide resources that support individual and family stability.
- Determine eligibility for people applying for various programs and benefits through interviewing, gathering, and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs.
Minimum Qualifications
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
- An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
- Experience cooperating within a team to find solutions and make decisions that support agency goals.
- Experience respectfully and compassionately working with people under emotional and/or financial stress and from a variety of cultures and backgrounds.
- Experience completing accurate and detailed work using basic mathematics and software tools.
- Experience communicating complex processes and/or outcomes to individuals that learn and communicate differently than you.
- Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.
Attention all candidates! A cover letter is recommended. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Working Conditions
- The work schedule is Monday – Friday 8:00 A.M. to 5:00 P.M. Pacific Standard Time (PST), in-person at the St. Helens ODHS branch office.
- Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
- Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
- May require sitting at a computer or telephone for prolonged periods of the workday.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Rosario Barbour. If you contact the recruiter, please include the job requisition number: REQ-171565.
- Email: Rosario.DelaCruz-Barbour@odhs.oregon.gov
- Phone (call or text): 503-701-1045
