What are the responsibilities and job description for the Eligibility Worker (Human Services Specialist 3) – Spanish/English bilingual preferred position at Department of Human Services?
Initial Posting Date:
01/29/2025
Application Deadline:
02/06/2025
Agency:
Department of Human Services
Salary Range:
$4,023 - $5,575
Position Type:
Employee
Position Title:
Eligibility Worker (Human Services Specialist 3) – Spanish/English bilingual preferred
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
You do not need to be bilingual to apply or be considered for this position. However, preference will be given to candidates that are bilingual in Spanish and English. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are Spanish/English bilingual, you will receive 5% bilingual differential pay upon passing test(s) evaluating your proficiency.
Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team, and we sincerely hope you consider joining us.
Summary of Duties
As an Eligibility Worker, you will:
- Play a critical role in providing a safety net that supports better outcomes for Oregonians.
- Provide resources that support individual and family stability.
- Determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs.
- Conduct all work with team members, community partners and customers through a trauma informed and inclusive lens.
Minimum Qualifications
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
- An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
- Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
- Experience handling confidential information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
- Experience interviewing customers in person and by phone to obtain pertinent information.
- Experience using time management, organization, and prioritization skills to meet deadlines.
- Experience recognizing symptoms and behaviors that originate from adapting to trauma and using trauma informed de-escalation tactics to minimize re-traumatization.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Working Conditions
- The work schedule is 8 a.m. – 5 p.m., Monday – Friday on-site and in-person each work day at the ODHS office in Hillsboro. Minor adjustments to shift start/end time may be negotiate after trial service and required trainings are completed, depending on business needs.
- Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
- Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
- May require sitting at a computer or telephone for prolonged periods of the workday.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number.
- Email: ALISSA.WALKER@odhs.oregon.gov
- Phone (call or text): 503-519-1807
