What are the responsibilities and job description for the Family Coach (Human Services Case Manager). Bilingual English/Spanish Preferred position at Department of Human Services?
Initial Posting Date:
03/06/2025
Application Deadline:
03/20/2025
Agency:
Department of Human Services
Salary Range:
$4,715 - $6,866
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager). Bilingual English/Spanish Preferred
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
This position prefers duties to be done in both English and Spanish, but not required. This position may receive a 5% differential pay based on passing the required language test.
Opportunity awaits! Ready to make a positive impact on the lives of those in need? Join our Family Engagement team and help create a culture of support and empowerment for Oregon's families.
Summary of Duties
As an employee working in the
Self-Sufficiency Program
(SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient.As a Family Coach (Human Services Case Manager), you will:
- Conduct interviews to determine family need.
- Explore alternate resources and link clients to community services.
- Issue appropriate support payments.
- Engage and empower clients in family evaluation of strengths.
- Jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
- Monitor progress, needs, and make necessary modifications to the case plan.
- Initiate and participate in case staffing, employment readiness, life skills training, and support job search as needed.
An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with providing resources and services within the community.
Learn more about our programs, as your work providing services will be through the
Self-Sufficiency Program
(SSP) and the Oregon Eligibility Partnership
(OEP).
Minimum Qualifications
- A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
- A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
- Must have a valid driver's license and acceptable driving record. Family Coaches work duties take them into the community to work with Oregon families and meet with community partners. They will have access to state vehicles to perform these duties, so an acceptable driving record is required. ADA requests for alternate & acceptable transportation can be made during the interview.
Essential Attributes
- Trauma Informed - Knowledge of the impact of trauma on others and yourself, understanding and utilizing tools to support self and others in regulating during times of stress; as well as identifying and supporting the system change needed to reduce re-traumatization.
- Community & Family Focused - Knowledge of community resources which serve the needs of diverse and marginalized communities. Assisting diverse populations. Ability to follow through with building relationships and trust with vulnerable families. Understanding the challenges and taking a trauma informed approach in all interactions.
- Time Management/Flexibility - Skilled in organizing and putting work in priority order. Ability to complete tasks/duties timely while also managing competing priorities, obligations, and deadlines effectively. Has the capacity to effectively adjust to change quickly and calmly. Willingness to adapt to new or unexpected circumstances as they arise.
- Active Listening and Emotional Intelligence - Skilled in listening without judgment, respectfully paying attention to the feelings being expressed with empathy and compassion. An ability to seek understanding and adjust communication/feedback as appropriate to the situation at hand.
- Critical Thinking – Ability to collaboratively research and solve complex problems in alignment with program policies and procedures. While making trauma-informed decisions in delivering casework services to individuals, families, and groups.
Preference will be given to candidates that are bilingual in English/Spanish
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Working Conditions
- Position is fast paced at times.
- High volume of individual and family contact.
- You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.
- You will have contact with a range of people including some who may be experiencing emotional and financial stress.
- You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
- Employee's work is conducted in offices, participant's homes, and other community sites.
- Hours of work may vary from day to day and may include evenings and weekends.
- Overtime must be pre-approved.
- Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation. (When needing an ADA accommodation.) Family Coaches work duties take them into the community to work with Oregon families and meet with community partners. They will have access to state vehicles to perform these duties, so an acceptable driving record is required.
- This is not a remote position.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”
Background Checks and Requirements
-
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
-
Amazing benefits package.
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Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a Full-time, Permanent position, and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Brent Lawrence If you contact the recruiter, please include the job requisition number.
-
Email: brent.lawrence@odhs.oregon.gov
