What are the responsibilities and job description for the Family Coach (Human Services Case Manager) Bilingual English/Spanish Required. position at Department of Human Services?
Initial Posting Date:
04/28/2025
Application Deadline:
05/05/2025
Agency:
Department of Human Services
Salary Range:
$4,715 - $6,866
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager) Bilingual English/Spanish Required.
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.
Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable families? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our Family Engagement team, and we sincerely hope you consider joining us.
Summary of Duties
As a Family Coach (Human Services Case Manager) you will:
As a Family Coach, you will conduct interviews to determine family needs and eligibility. You will explore alternate resources and link clients to community services. You will complete program applications for program benefits and, if eligible, issue appropriate support payments. You will engage clients in the family evaluation of strengths. You will jointly develop a case plan and identify the family's steps towards self-sufficiency. You will monitor progress and conditions and make necessary modifications to the case plan. Lastly, you will initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.
Minimum Qualifications
A valid driver’s license and acceptable driving record are required for this position.
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- An Associate's degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
Essential Attributes
We are looking for candidates with:
- Experience recognizing symptoms and behaviors that originate from adapting to traumatic responses. Commitment to minimizing re-traumatization or replicating prior trauma dynamics.
- Demonstrated ability to lead and engage with thoughtfulness and sensitivity. Experience engaging with families using cultural relevant strategies that demonstrate compassion and respect for their values and identities.
- Experience applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance.
- Demonstrated experience developing meaningful and inclusive relationships with colleagues that foster trust, collaboration and respect.
- Experience using time management, organization and prioritization skills to meet deadlines in a fast paced, high productivity environment.
- Experience explaining technical information such as rules or procedures verbally and in writing to individuals and groups who are unfamiliar with the subject and/or communicate differently than you.
Application instructions & requirements
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
- Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- Current State of Oregon employees: Apply via your employee Workday account.
-
If you are not a current State of Oregon employee, view this application instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
- The work schedule is 8 a.m. – 5 p.m., Monday – Friday in-person at the assigned ODHS branch office. This is not a hybrid or remote work position.
- Employee's work is conducted in offices, participant homes, and other public settings throughout the local community based on the participants’ needs.
- Hours of work may vary from day to day and may include evenings and weekends. Overtime must be pre-approved.
- Some overnight travel may be required to attend statewide meetings and training.
- Works in an integrated office environment where diverse programs, partners and staff create the work team.
- May require sitting at a terminal or telephone for prolonged periods of the workday.
Background Checks and Requirements
-
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
-
Amazing benefits package.
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Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number.
- Email: Brent.Lawrence@odhs.oregon.gov
