What are the responsibilities and job description for the Office Specialist 2 (Bilingual Spanish Preferred) position at Department of Human Services?
Initial Posting Date:
01/31/2025
Application Deadline:
02/09/2025
Agency:
Department of Human Services
Salary Range:
$3,429 - $4,622
Position Type:
Employee
Position Title:
Office Specialist 2 (Bilingual Spanish Preferred)
Job Description:
This position is a Bilingual Spanish position preferred. This language skill is not required. Please indicate on your application material if you have bilingual Spanish language skills.
- Please note: All required languages must have an
available test
.
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs using your top-notch clerical and administrative skills? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!
SUMMARY OF DUTIES
Major duties include:
In this position, the majority of your day will be working in a team environment helping individuals and families seeking services by providing specialized assistance at the front desk and on the phone. This position helps to guide customers of the Aging and People with Disabilities population through the sharing of rules, policies, procedures and programs in collaboration with other branch staff. You will be responsible for making decisions regarding requests for information from the public and entering that confidential information into the ONE system. Decisions could also include referring Oregonians to community resources or making appointments with the Oregon Department of Human Services for requested services. This position will also provide clerical support services to case managers and eligibility workers.
MINIMUM QUALIFICATIONS
Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;
OR
An associate degree in any field;
OR
An equivalent combination of education and experience.
ESSENTIAL ATTRIBUTES
We are looking for candidates with:
- Experience working within an environment requiring strong de-escalation skills
- Experience gathering information from customers to help determine the type of services to meet their needs
- Experience handling a high volume of multiple tasks and competing deadlines
- Experience working with a variety of software and/or databases in an office setting
ATTENTION ALL CANDIDATES! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
WORKING CONDITIONS
Work is performed in the office Monday – Friday, 8am – 5pm. Works primarily at the front desk in a general office environment. Must have a valid driver’s license and acceptable driving record. May come into contact with upset, and/or difficult people.
BACKGROUND CHECKS AND REQUIREMENTS
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
BENEFITS
- Amazingbenefits package.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
EMPLOYMENT PREFERENCE
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
GENERAL INFORMATION
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
CONTACT
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions at
ADA.DHS@dhsoha.state.or.us
.- The recruiter for this position is Amy Acree. Choose an item. If you contact the recruiter, please include the job requisition number.
- Email: Amy.Acree@odhs.oregon.gov
