What are the responsibilities and job description for the Support Staff (Human Services Specialist 1) Bilingual Preferred English/Spanish position at Department of Human Services?
Initial Posting Date:
01/28/2025
Application Deadline:
02/11/2025
Agency:
Department of Human Services
Salary Range:
$3,429 - $4,622
Position Type:
Employee
Position Title:
Support Staff (Human Services Specialist 1) Bilingual Preferred English/Spanish
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Preferred – English & Spanish
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.
As Support Staff, you will work in-person in our Ontario Branch assisting Oregonians. This position is not eligible for remote work.
Summary of Duties
As Support Staff (Human Services Specialist 1), you will:
- Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. by phone or email to resolve any questions or concerns.
- Assisting Oregonians through a trauma informed lens.
- May include financial desk responsibilities.
- Providing support for the business functions within the office.
Learn more about our programs, as your work providing services will be through the
Oregon Eligibility Partnership
(OEP).
Minimum Qualifications
- Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
- This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
- College-level courses may be substituted for the experience on a year-for-year basis.
Essential Attributes
We are looking for candidates with:
- Experience in a reception/front desk setting delivering customer service to a high volume and diverse customer base.
- Demonstrated experience completing work that requires attention to detail and obligations with deadlines.
- Demonstrated experience adapting communication styles to the intended audience, active listening and responding with empathy.
- Experience navigating online systems, such as Microsoft Word, Excel, email, and search engines.
Preference will be given to candidates that are bilingual in Spanish and English.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
- Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
- Experience high volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- This position works in the store front office and is not a remote position.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- May require a valid driver’s license or other acceptable method of transportation.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
Malheur County preference:
- If your primary residence is in Malheur County, you may choose to receive 5 percent preference points. The application process includes a required question where you can indicate if you’d like to receive preference or not.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
- Email:Yvette.C.Medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
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