What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at Department of Industrial Relations?
Read more about the Labor Commissioner's Office here: https://www.dir.ca.gov/dlse/
Under the direction of the Staff Services Manager I (SSM I), the Associate Governmental Program Analyst (AGPA) will be responsible for a variety of complex analytical and program support functions related to the delivery and administration of the Department of Industrial Relations (DIR) Labor Commissioner’s Office (LCO) case management software, associated training activities, and utilization of technological improvements to enhance the administration of business processes. The AGPA works closely with program leaders for the timely implementation of projects to improve the overall functionality of data management systems used by the LCO and is responsible for developing and generating reports, tracking compliance and operational efficiencies, and for developing, facilitating, and delivering training. The AGPA will be involved in program evaluation, planning, analysis, troubleshooting, and will provide consultative services to management.
*** Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.
*** If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.
This posting may be used to fill future vacancies in accordance with 2 CCR §249.3.
To be considered for this Associate Governmental Program Analyst (AGPA) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1764
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is located at:
7575 Metropolitan Drive
Room 210
San Diego, CA 92108
High-volume, fast-paced office that handles wage claims and relies on computer systems to do so. May travel to assist other offices with support or training. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.
Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
- Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Department Website: https://www.dir.ca.gov/
Special Requirements
- Describe specific examples of your working with computer systems. Include an example of specific software you used (such as Word, Excel, Salesforce, etc.).
- Describe a specific example of a situation presented to you, and the steps you took, to train professionals on changes to a computer system. Please identify the name and type of the computer system.
- Describe specific projects and experiences that align with the desirable qualifications of this position? Explain what computer or troubleshooting skills you gained during those projects and/or experiences?
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/29/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.
Desirable Qualifications
- Knowledge of governmental programs and basic computer practices.
- Demonstrated ability to consult and collaborate with others in developing procedures.
- Good organization and time management in order to prioritize multiple assignments.
- Demonstrated ability to prepare and present training materials.
- Ability to present ideas and information effectively both orally and in writing.
- Ability to analyze data, develop and evaluate alternatives.
- Ability to reason logically and creatively and utilize a variety of analytical techniques to resolve complex problems.
- Demonstrated ability to act independently; open-mindedness, flexibility, and tact.
- Promotes team cooperation and encourages participation.
- Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals.
- Takes responsibility for individual actions in order to achieve consistent results.
Benefits
- Health benefits with medical, dental, and vision options
- Sick leave, vacation leave, or annual leave options
- Paid State holidays
- Retirement plan through CalPERS
- Other retirement options include 401(k) and/or 457(b) participation through State of California Savings Plus program
- Public transportation subsidy and pre-tax parking program options
- Representation in the State of California collective bargaining process by Service Employees International Union (SEIU), Local 1000
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.dir.ca.gov/
Human Resources Contact:
Certification Unit
(800) 564-0771
cert@dir.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.
Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.
If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.
Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.
Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey
DIR Mission and Core Values
Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.
Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.
Service - We are committed to responsibly serving the public and value their trust.
Respect - We treat others with dignity, courtesy and consideration.
Quality - We take pride in providing the public with accurate and timely services.
Transparency - We conduct ourselves with openness and accountability in all aspects of our work.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
