What are the responsibilities and job description for the Child Support Case Manager - Entry (Case Intake) - Salem position at Department of Justice?
Initial Posting Date:
02/10/2025
Application Deadline:
02/17/2025
Agency:
Department of Justice
Salary Range:
$4,023 - $5,575
Position Type:
Employee
Position Title:
Child Support Case Manager - Entry (Case Intake) - Salem
Job Description:
The Oregon Department of Justice’s
Division of Child Support
(DCS) is seeking to hire a Child Support Case Manager (Entry) for our Case Intake Team located in Salem. Core skills to be successful as a case manager include attention to detail, consistency, and organization. This opportunity in DCS will provide you with experience to grow within the Department of Justice and expand your career path.
The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.
You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!
Desired Skills, Experiences, and Attributes
- Adaptability when facing change in job processes and requirements.
- Skill in sorting through, and analyzing, mass amounts of information.
- Professional experience communicating policies, rules, or laws to the public.
- Computer proficient with a clear ability to learn new systems and methods.
- Experience using a variety of computer programs to view, enter, edit, and extract information.
- Ability to independently complete assignments on time.
- Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
- An ability to work in an environment with frequent interruptions.
Primary Duties (in part)
In this role as a Child Support Case Manager, you will work as a specialist in the Business Services, Case Intake team and perform essential work supporting the entire program. This position is responsible for adhering to federal and state timeframes and processing incoming applications for services, public assistance referrals, and requests from other jurisdictions for child support services. This diverse work includes interpreting legal support orders, reviewing requests for services, and assessing a family’s safety status to determine the appropriate actions for creating and opening child support cases. Analysis includes reviewing participant and case information to clarify and verify both missing and existing information to ensure data integrity. This position is responsible for written and verbal contact with internal and external participants and stakeholders to explain processes and address missing information for specific actions. This position maintains awareness of downstream processes to ensure each family’s child support case is initiated appropriately.
Required Experience
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.
- Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.
OR
- A Bachelor's Degree.
Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)
AND
- Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.
After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $4,715- $6,549 monthly. 6% of which is the Public Employees Retirement System contribution).
Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers.
What’s In It For You
- Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
- Permanent, full-time employment.
- Vacation, sick leave, 11 paid holidays a year, and special days off.
- Excellent medical, dental, and vision benefits.
- Pension and retirement programs.
- Endless peer and management support, and representation by the Service Employees International Union (SEIU).
- Opportunity to expand your professional skills.
- The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments. Full-time positions with the State of Oregon qualify for PSLF. You can find more information about this programhere.
For more information about our benefits, you can learn
here.
Application Process
Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.
The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.
- Click "Apply" and complete the online application and all supplemental questions.
- Attach your resume.
- Attach a cover letter identifying your attributes that meet the desired and requested skills
If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon
here
.
ALL APPLICANTS: You will only have one opportunity to upload the requested resume and cover letter. Drag and drop both resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact
doj.recruitment@doj.oregon.gov
. Any materials emailed will be associated on your behalf if received before the posting deadline.
CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).
For additional information regarding working for the Department of Justice and application assistance,
click HERE.
Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
1162 Court St NE
Salem, OR 97301
doj.recruitment@doj.oregon.gov
Phone: (503) 947-4328
Fax: (503) 373-0367
Fax: (503) 373-0367
Salary : $4,715 - $6,549
