What are the responsibilities and job description for the INFORMATION TECHNOLOGY ASSOCIATE position at Department of Justice?
Under the general supervision of the Information Technology Supervisor I, the Information Technology Associate (ITA) will work as a technical lead within the Department of Justice’s (DOJ) Implementation and Production Services Section in support of the organization’s complex multi-system environments located at the Hawkins Data Center. The ITA will work closely with customers as well as other DOJ service areas in support of the more responsible, varied, and difficult implementation, maintenance, and operations of the organization’s statewide Information Technology systems. This will include the implementations, configurations, tuning, troubleshooting, and problem resolution for the complex California Law Enforcement Telecommunications System (CLETS). The incumbent will also be responsible for resetting client passwords for access, providing subject matter expertise to the business units, and assisting Law Enforcement Agency Web and CLETS users. The ITA will partner with other personnel in solving network problems and communicate/document effective resolutions to the appropriate staff and management. The incumbent contributes toward the growth of the Technology Support Bureau into a customer-focused service organization. Additionally, they will continuously improve communications and relationships with subordinates, peers, management, customers, and vendors.
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You will find additional information about the job in the Duty Statement.
Working Conditions
This position is eligible for telework one day every two weeks, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
Special Requirements
- A fingerprint check is required.
- Clearly indicate JC-465900 in the "Examination(s) or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
- Applying electronically is highly encouraged.
- If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/15/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
- Statement of Qualifications -
The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.
- Other - Cover letter is required and must be included.
Desirable Qualifications
- Experience working in a Data Center environment.
- Experience working in a 24/7 environment, production work processing, and shift coverage.
- Ability to work independently with customers and manage priorities in a team environment.
- Knowledge of help desk tracking tool.
- Ability to analyze and interpret technical data and make sound decisions.
- Ability to work cooperatively and communicate effectively with all levels of staff and management.
- Displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner.
- Ability to think logically.
- Ability to communicate effectively over the phone and in writing.
- Work or project experience leading a team.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Sheri Wise
(916) 210-2499
sheri.wise@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Salary Information
Please note that this classification contains multiple salary ranges. New-to-State employees will be given the minimum salary of Range A, unless you meet Alternate Range Criteria 483. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations.
ALTERNATE RANGE CRITERIA 483
Established 1/31/18, Pay Letters 18-04 and 18-05
When using education to meet the Alternate Range Criteria, education must include at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work. Closely related coursework refers to a course of study involving the study of computing, such as software engineering, computer engineering, Management Information Systems, Geographic Information System, and computing technology.
Range A. This range shall apply to persons who do not meet the criteria for Range B, Range C, or Range D.
Range B. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:
1. Completed one year of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or
2. Completed an additional 30 semester or 45 quarter units from an accredited college or university.
Range C. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:
1. Completed three years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or
2. Received a bachelor’s degree from an accredited college or university
Range D. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have completed five years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate.
When the requirements for the criteria are met and upon recommendation of the appointing power, the employee shall receive a rate under the provisions of California Code of Regulations, title 2, section 599.674 upon movement to Range B or Range C and a rate under the provisions of California Code of Regulations, title 2, section 599.676 upon movement to Range D.
This position is eligible for Night Shift Pay Differential 85.
Additional Information about Application Filing
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
