What are the responsibilities and job description for the MOTOR VEHICLE REPRESENTATIVE position at Department of Motor Vehicles?
These positions will be based out of one of the following DMV Region V, Hub 5.4, field offices:
- Glendale DMV Field Office (Los Angeles County)
- Hollywood DMV Field Office (Los Angeles County)
- Santa Monica DMV Field Office (Los Angeles County)
- Van Nuys DMV Field Office (Los Angeles County)
- West Hollywood DMV Field Office (Los Angeles County)
Want to get started in state service? Motor Vehicle Representative is an entry-level position to state service. The State of California offers its employees generous benefits that may include CalPERS retirement and retirement savings plans (401k and 457), health and dental insurance, and access to long-term disability and long-term care insurance. The Department of Motor Vehicles (DMV) offers career opportunity and growth for customer service champions seeking to make a difference in state service. Serving as the first impression for government service takes a special individual – are you the one?
The DMV is responsible for licensing drivers, registering vehicles, securing identities, and regulating the motor vehicle industry. If you are looking for a rewarding career in public service and want to make an impact improving the safety and environment of California communities, the DMV invites you to apply for the Motor Vehicle Representative position.
We are looking for motivated and enthusiastic candidates who are experienced in delivering stellar face-to-face customer service with a positive, can-do attitude for a fast-paced public contact position. The duties of the position include: cashiering, data entry, the ability to provide verbal, written, and technical assistance pertaining to the licensing of drivers, issuance of identification cards, vehicle registration, and occupational licenses, in a courteous and efficient manner. Dependability and punctuality are essential.
This Limited Term position may be extended to 24 months and may become Permanent.
Bilingual skills preferred, but not required.
All eligible applicants are encouraged to apply. A training and development assignment may be considered.
The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are nonnegotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.
To be considered for this job vacancy, all applicants must complete the MVR Questionnaire included in this Job Posting; must indicate the Job Control/Code (JC) number and the position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under "Required Application Documents" below by the Final Filing Date.
Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the hiring process.
You will find additional information about the job in the Duty Statement.
Working Conditions
Position may require travel within the DMV Region V hub to provide relief. Traveling to offices at a moment’s notice using private transportation may be required. Occasional long-term assignments may require a stay of a week or two at a location which may be far away from your home. Lodging, mileage, tolls, and parking fees will be reimbursed using the Travel Expense Claim process.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- MOTOR VEHICLE REPRESENTATIVE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.
If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.
- Foreign Transcript Evaluation (CL-635)
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/7/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Supplemental Application -
Motor Vehicle Representative (MVR) Questionnaire - To continue through the hiring process, you must meet the minimum requirements; take the MVR online exam, or have current or prior State civil service employment; and take the MVR Questionnaire located at the link below.
https://www.surveymonkey.com/r/JC-463340 - Other -
A written response to the item(s) listed in the Written Response section below, no more than 1 page in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document.
- Other -
List of References - A document listing three (3) professional references.
Desirable Qualifications
- Bring a can-do attitude to work with colleagues and our customers
- Take pride in their work, exhibit initiative, and handle varied tasks simultaneously
- Demonstrate sound decision-making
- Strive for positive interactions and team-building
- Thrive working independently and as part of a team to resolve customer needs
- Well-developed interpersonal skills including sensitivity, emotional maturity, customer first attitude, a strong work ethic, patience and flexibility
Benefits
- Benefits summary - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx
- Benefits afforded by membership in the California Public Employees’ Retirement System - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx (click on “CalPERS”)
- Benefits and protections provided to public employees by the State Civil Service - https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
- Job descriptions and pay scales - https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Delegated Testing Coordinator- Region V
(657) 315-4110
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Office of Civil Rights and Resolution
(916) 657-7553
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Written Response
1. Describe a time when you provided superior customer service and the steps you took to ensure customer satisfaction.
2. Provide an example of a time when you did not know the answer to a customer's question or didn't know how to complete a complicated task. How did you handle it?
3. Provide an example of a time when you had to deal with a difficult customer and how you handled it.
Job Application Package Checklist
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Salary : $11
