Roanoke District Manager

Title: Roanoke District Manager

State Role Title: Prog Admin Manager III

Hiring Range: $105,000

Pay Band: 6

Agency: Department of Motor Vehicles

Location: ROANOKE DM

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

District Manager – Roanoke District Office
Virginia Department of Motor Vehicles (DMV)

The Virginia DMV is seeking an experienced and results-driven District Manager to lead operations in our Roanoke District Office. This role is responsible for directing the strategic implementation, administration, and evaluation of DMV programs and services across a network of customer service centers within the district.

Key Responsibilities:

• Lead and manage all aspects of district operations, including fiscal oversight, service delivery, and program effectiveness.

• Ensure customers receive services that are efficient, courteous, and professionally delivered.

• Uphold the ethical and lawful application of programs and services in alignment with state and federal laws and DMV accountability standards.

• Serve as a key liaison for change management initiatives related to policy updates, technology rollouts, structural changes, and more, ensuring seamless transitions and minimal disruption to the public.

• Provide leadership for all DMV programs and services within the district’s customer service centers.

• Maintain the appropriate balance between strong security measures and a positive customer service experience.

• Oversee human resources functions, including staffing, training, and performance management, while also monitoring district budgets and expenditures.

About the Virginia DMV:

Headquartered in Richmond, Virginia, DMV serves over 6.2 million licensed drivers and ID card holders, with more than 8.4 million registered vehicles. Our services also support businesses, including dealers, fuel tax clients, rental companies, driving schools, and various government and nonprofit entities.

At DMV, we live by our core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—not just in words, but in action.

Minimum Qualifications

• Strong customer service orientation, ensuring high satisfaction across service centers.
• Knowledge of budget management, inventory control, facilities management, and human resources.
• Supervisory experience managing large teams or multiple sites, ideally in DMV or regulatory settings.
• Familiarity with regulatory and policy compliance for DMV and related state and federal standards.
• Ability to analyze operational data, identify trends, and make informed decisions.
• Strong problem-solving and decision-making abilities for complex operational issues.
• Excellent communication skills for both oral and written interactions.
Time management and multi-tasking capabilities.

Additional Considerations

• Technical proficiency in DMV systems, Microsoft Office, and data management tools.
• Adaptability to changing environments, maintaining high service standards.
• Ethical judgment and integrity, applying rules consistently.
• Background in district or multi-site operations, with experience in resource and budget management.
• Experience in data analysis and continuous improvement initiatives, using operational metrics to inform decision-making.
Knowledge of enforcing state, federal, or industry regulations, with experience in risk and compliance management.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.

Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, or other documents in any format other than the specified format. When applying for jobs, please ensure that your online application or resume is complete, including duties and skills associated with your work experience and years of experience, to facilitate a proper assessment of your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants must provide their AHP Letter (formerly COD), which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to obtain their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.