What are the responsibilities and job description for the PROGRAM TECHNICIAN II position at Department of Public Health?
The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Surveyor Technician (Program Technician II).
As a Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California.
Your responsibilities would include:
- Entering survey renewal information into various systems and platforms.
- Fielding inquires through various communication channels from facilities, patients, families, and other agencies.
- Process surveys for different health facilities
- Responsible for all areas of processing, including cover letters and surveys.
- Scans, copies, redacts, and mails a variety of documents to different recipients.
- Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS).
- Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies.
- Entering and managing certification records in ASPEN system.
A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.
Please use this link to take the PT II Exam: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2365
This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.
Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.
The headquarters office location for this position is identified in the attached duty statement.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/CDPHRecruitment
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- PROGRAM TECHNICIAN II
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Center for Health Care Quality (CHCQ) at the California Department of Public Health (CPDH) focuses on ensuring and enhancing healthcare standard. Our programs encompass regulatory oversight, quality assessment, and collaboration with healthcare providers to safeguard public health. We strive to optimize patient care by implementing policies, conducting inspections, and fostering continuous improvement in healthcare delivery across the state. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.
The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.
*The CDPH is not currently an E-Verify employer.*
Department Website: https://www.cdph.ca.gov
Special Requirements
A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(466069) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.
If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/21/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Supplemental Application -
Please see Supplemental Questionnaire instructions below at end of Posting. Any applications received that do not provide a written response to the SQ may not be scored/reviewed.
Desirable Qualifications
- Experience providing support to multiple staff members and managing a wide range of duties with differing priorities and deadlines.
- Excellent written and verbal communication skills as demonstrated in the ability to write emails, explain policy/processes and/or document procedures.
- Ability to analyze survey data, interpret findings, and provide recommendations.
- Attention to detail is crucial in surveying to ensure accurate data collection and reporting.
- Familiarity with relevant regulations, codes, and standard related to surveying and healthcare facilities
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: https://www.cdph.ca.gov
Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
Isaac Navarro
(909) 383-4777
isaac.navarro@cdph.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 445-0938
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Supplemental Questionnaire (SQ) Instructions
Please see Supplemental Questionnaire instructions below at end of posting. Any applications received that do not provide a written response to the SQ may be rejected.
Statement of Qualifications Instructions:
The Supplemental Questionnaire (SQ) serves as documentation of a candidate ability to present information clearly and concisely. The SQ is a narrative writing that individually answers each question below. Each question response shall be on a separate piece of paper, up to one page length and include your name and question number in upper right-hand corner and use 12 Point Arial font. Applications received without a clearly titled SQ may not be considered for this position; a resume is not needed for this position.
SQ Questions:
1. What skills do you believe are most critical to be successful in this position? Please describe your experience using those skills.
2. What skills do you believe are most critical to be successful in this position? Please describe your experience using those skills in an office environment.
3. What database skills do you believe are most critical to be successful in this position? Please describe your experience using those skills in an office environment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
