What are the responsibilities and job description for the SUPPORT SERVICES ASSISTANT (GENERAL) position at Department of Rehabilitation?
Under the direct supervision of the Rehabilitation Supervisor, the Support Services Assistant (SSA) is responsible for performing the following duties to assist the Senior Rehabilitation Counselor.
Physical duties performed daily by maintaining case file organization, filing in case files, organizing received and attach relevant client medical records for QRP review to determine eligibility and IPE development and then file in hard case, escort clients from front office to QRP office and back. Retrieve documents from printer for QRP to attach to cases and/or mail to clients. Move active case files to TM mailbox for review and approval and return to QRP from QRP mailbox for signatures and routing as necessary. Route case files to OTG and Service Coordinator mailboxes as needed. Ongoing retrieval of case files from QRP mailbox and place in QRP’s reach and/or file in cabinet as requested if work is completed.
Make copies, fax and scan documents. Make copies of appropriate signed documents for client to take with them immediately after meetings as requested. Drive QRP to and from weekly AJCC (Career Center) location from District Office, in-person off-site meetings, and other trainings including mission critical events as needed.
Maintain QRP office organization and office supplies. Assist with scheduling meetings and updating calendar for QRP as necessary.
Multiple vacancies may exist.
You will find additional information about the job in the Duty Statement.
Working Conditions
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- SUPPORT SERVICES ASSISTANT (GENERAL)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Our work at DOR is guided by the following core values:
- We believe in the talent and potential of individuals with disabilities.
- We invest in the future through creativity, ingenuity, and innovation.
- We ensure our decisions and actions are informed by interested individuals and groups.
- We pursue excellence through continuous improvement.
VISION STATEMENT:
MISSION STATEMENT:
Department Website: http://www.dor.ca.gov
Special Requirements
Employment Application (STD.678):
- Do not submit any documents with your social security number
- Do not submit your exam results along with your application
- Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed application.This page is for examination use only.
- Do not submit LEAP documents
This position requires a valid Class C driver’s license and vehicle. Proof of valid driver’s license will be required after the hiring interview process and prior to appointment into this position. Vehicle is required to be in good working order.
A cover letter and resume are required and must be included.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/5/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other -
A cover letter and resume are required and must be included.
Desirable Qualifications
- Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect.
- Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails.
- Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations.
- High level of organizational skills and office equipment and processes proficiency.
- Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Teams.
- Knowledge of department's mission and goals.
- Experience communicating with and providing information regarding DOR services to applicants and consumers.
Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility.
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dor.ca.gov
Hiring Unit Contact:
Cathleen Mingo
(619) 767-2107
Cathleen.Mingo@dor.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Office of Civil Rights
(916) 558-5850
Civil.Rights@dor.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
To obtain list eligibility for the Support Services Assistant (General) position, you must first take the online exam.
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2914
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
