What are the responsibilities and job description for the Income Maintenance Technician position at Department of Social Services Cherokee County...?
About us
The Department of Social Services Cherokee County, North Carolina, provides critical stabilizing and life saving services in Cherokee County, NC. We are agile, inclusive, and innovative. Our goal is to Serve the citizens of Cherokee County in such a manner that all citizens are safe, and all citizens thrive and grow. We offer a wide array of benefits such as Food and Nutrition, Energy, Medicaid, Adult Services, Child Protective Services, Adoptions, Foster Care, and Foster Parent recruitment and training, and Child Support services.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Safe work environment
- On-the-job training
- Casual work attire
- Flexible working hours
Description
The employee has public contact all day long either in person or by phone. The employee is to be knowledgeable and helpful in making referrals to staff and /or other community organizations and individuals. Employee must be able to explain benefits offered in the agency, and be able to direct persons to other county offices and services as needed.
Employee will greet clients at the reception window, determine client’s need and the department to which the client should be referred. Employee is also responsible for answering incoming calls, and routing calls to the appropriate person.
Employee will process each person who comes to the agency for an application for assistance.
Employee will serve as back-up for processing mail, both incoming and outgoing.
Employee will be responsible for ordering replacement EBT Cards and Medicaid cards. Employee will also take change information and complete address changes as necessary. Other simple changes may be completed by this employee. This employee may also assist eligibility workers by mailing out applications as requested. Employee will be responsible for taking and processing applications for Family Planning Medicaid.
Employee is required to treat the client in a respectful and courteous manner, while gathering minimum information needed to set up files and insure the applicant/recipient is seen by the proper worker. Employee must be capable of dealing with irate and emotional clients calmly and professionally.
This worker must be human services oriented and possess the ability to interact well with the Supervisor, co-workers, and clients and be able to work in a team environment.
Minimum Training and Experience Requirements:
Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience..
Other skills Required:
- Strong communication and interpersonal skills
- Ability to work effectively with diverse populations
- Compassion and empathy for others
- Strong organizational skills and attention to detail
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the specific needs of the organization.
Job Type: Full-time
Pay: From $32,655.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $32,655
