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STAFF SERVICES MANAGER II (SUPERVISORY)

Department of State Hospitals
San Bernardino, CA Full Time
POSTED ON 2/26/2025 CLOSED ON 4/4/2025

What are the responsibilities and job description for the STAFF SERVICES MANAGER II (SUPERVISORY) position at Department of State Hospitals?

Patton State Hospital, Human Resources Department, is accepting applications for at least one (1) Permanent/Full time appointment to the Standards Compliance Director position in the classification of Staff Services Manager II. The position under the general supervision of the Assistant Executive Director has full management and supervisory responsibility of the Standards Compliance Department. Normal work schedule is Monday through Friday 0800 to 1630 except for State Holidays with a combination of on-site and remote work. However, schedules are subject to change based on operational needs.

Under the direction of the Assistant Executive Director, the Standards Compliance Director is responsible for planning, organizing, directing and supervising the Standards Compliance Department, ensuring compliance with (Title 22) licensing regulations, The Joint Commission (TJC) standards for Hospital Accreditation, Performance Improvement, and Data and Risk Management; contributes to the development of hospital policies and participates in the strategic planning process; demonstrates knowledge of laws, rules, regulations and standards governing the operation of state hospitals, department and hospital policies, procedures and principles of assessment, evaluation, report writing, and effective communication; participates in the planning, development and implementation of treatment programs for mentally disordered offenders; provides consultation to the executive members and serves as a liaison with various programs, disciplines, and departments; exercises functional supervision of both administrative and nursing staff within the department; supports a safe, healthy, and productive work environment and Equal Employment Opportunities and performs other related work.

The successful candidate must be able to interpret and apply the rules and requirements from Title 22, The Joint Commission, State Licensing, CalHR, Department of General Services, Department of Finance, State Controller’s Office, and any other regulatory agencies; to have in-depth understanding of governmental practices, principles, methods, and processes; to analyze data and draw sound conclusions; to prepare clear, concise, and comprehensive reports; to effectively communicate technical data, facts, and opinions orally and in writing; to observe strict and tight project timelines; to work independently; and to display objective and sympathetic understanding of the mentally and emotionally disturbed; and to demonstrate open-mindedness, tact, flexibility, accountability, integrity, and composure under stressful situations. In addition, the candidate shall possess knowledge of the principles of business management including office methods and procedures; electronic data processing equipment and methods; and commonly used office materials/equipment. Proficiency in office computer applications (ex: MS Excel, Word, Outlook, etc.) is a must.

All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

You will find additional information about the job in the Duty Statement.

Working Conditions

Patton is a forensic psychiatric hospital and was established in 1890 and opened in 1893. DSH-Patton provides treatment to forensically and civilly committed patients within a secure treatment area. The hospital does not accept voluntary admissions.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
  • STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:
JC-467411
Position #(s):
502-164-4801-XXX
Working Title:
Standards Compliance Director
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,643.00 - $9,496.00
# of Positions:
1
Work Location:
San Bernardino County
Telework:
In Office
Job Type:
Permanent, Full Time
Facility:
Department of State Hospitals - Patton

Department Information

DSH – Patton
3102 E. Highland Avenue
Patton, CA 92369
http://www.dsh.ca.gov

Department Website: https://www.dsh.ca.gov/Patton

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
  • The position(s) require(s) Medical Clearance prior to being hired.
For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Examination/ Employment Application (STD. 678) including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed STD. 678 and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers account. Please reference Job Control # (467411) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.


Complete Application Packages (including your STD. 678 and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

Who May Apply: Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility (or are in the process of obtaining list eligibility), or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

***Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/5/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:


Department of State Hospitals
Department of State Hospitals - Patton
Attn: HR Employment Unit
3102 East Highland Avenue
Patton, CA 92369

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:


Department of State Hospitals
Department of State Hospitals - Patton
HR Employment Unit
3102 East Highland Avenue
Patton, CA 92369
HR Employment Unit
07:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    All qualified and interested applicants are required to submit a thorough and detailed Statement of Qualifications (SOQ) as outlined in the SOQ section below.

    The ability to follow instructions and present information clearly and concisely in writing will be assessed. Applicants who fail to submit or complete the SOQ as instructed and/or fail to submit all the required documents will be eliminated from the hiring interview process.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The interview may consist of both oral and written exercises. Written exercise may be computer based and or require handwriting.

All interested and qualified applicants should submit a State Examination/Employment Application (STD. 678) & Statement of Qualifications to Human Resources - Employment Unit no later than Wednesday, March 5, 2025.

All applicants may be pre-screened for breadth and depth of experience. Only the most qualified applicants may be interviewed based on screening criteria. For this reason, it is especially important that applicants take special care in thoroughly and accurately completing the application describing in detail your background experience and/or education.

Unless there is a specific request to be notified via USPS mail, our main contact will be via email. Email correspondence regarding this job posting will primarily come from
PattonHREmploymentUnit@dsh.ca.gov. It is the applicant’s responsibility to check their email inbox, including junk/spam emails for any correspondence regarding their application status. In addition, applicants are encouraged to keep their CalCareers profile updated with a current telephone number, mailing address, and email.

Benefits

Please review the Benefits Summary that may also be found on the California Department of Human Resources (CalHR) website. You will find information on the benefits afforded by membership in the Public Employees’ Retirement System (CalPERS), benefits and protections provided to public employees by the State Civil Service Act, and salary ranges and a summary of the Staff Services Manager II classification.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dsh.ca.gov/Patton

Human Resources Contact:
Human Resources - Employment Unit
(909) 742-5550

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rachel Guerrero
(909) 742-5243
rachel.guerrero@dsh.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Candidates must submit a detailed Statement of Qualifications of no more than two pages,with one-inch margins, double spaced, and a minimum font size of Arial 12. The Statement of Qualifications must address the candidate's desirable qualifications that are related to the following elements:

  • Experience in managing administrative departments containing support and/or nursing employees.
  • Knowledge of Title 22, CalOSHA and Disability of Rights of California (DRC) for a medical/psychiatric facility.
  • Environment of Care, Workplace Violence Prevention, Risk Management, Workplace Violence Prevention, Coleman patient adherences, Performance Improvement, and Data Analytics.
  • Policy formulation: interpreting, developing and implementing policies and procedures.
  • Experience in developing effective local and systemic action plans to mitigate survey findings and process for sustainability.
  • Customer service experience working with internal and external stakeholders, surveyors, auditors.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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