Telecomm Services Specialist

Title: Telecomm Services Specialist (Wage No Benefits) DSPW0663

State Role Title: Info Technology Specialist II

Hiring Range: Hourly Rate is $28.03

Pay Band: 5

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

About the Position:

The Virginia State Police (VSP) is seeking to hire a Telecom Services Specialist in our Communications Division at State Police Headquarters in North Chesterfield, Virginia. The successful candidate will program smartphones and maintain the GWIDS (GETS/WPS Information Distribution System) database, managing user privileges, adding, or removing users, and tracking user locations; collaborate with the Mobile Device Team to resolve technical issues. Interfaces with personnel at all levels, Virginia Information Technology Agency (VITA), and telecommunications vendors, ensuring effective working relationships are maintained; maintain inventory records for Division telecommunications equipment, electronic test equipment, and assigned office equipment; update files and databases, including Department cell phone spreadsheets, the cell phone directory, and track equipment upon re-issue or transfer; verify information and update records for surplus property items during turn-in or transfer; assist VSP field staff in locating and identifying subscriber assets for upgrades and installations; collaborate with User Agencies Requirements Committee (UARC) representatives to conduct annual audits of Statewide Agencies Radio System (STARS) equipment; and work with Communications and Equipment Repair Technicians to update the Vehicle Asset Checklist and maintain asset records in an automated inventory system.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

• Knowledge of hardware, software, and operational procedures related to phone configurations, data requirements, and the applications used with smartphones and other wireless devices.
• Skill in operating mobile devices and using Microsoft Office applications, particularly Word and Excel.
• Demonstrated ability to create use formulas and leverage built-in functions for calculations; to conduct research, analyze data, and extract essential information from reports, invoices, and other documentation for reporting and cost analysis; to maintain accurate records; to examine and troubleshoot mobile device; to resolve issues related to equipment features, programming, and connectivity; to work independently, manage multiple priorities, and follow both oral and written instructions; to train others, provide technical assistance for smartphones and wireless devices, and create data visualizations for the Asset Management Program. This includes extracting and filtering data and generating reports from asset management systems for tracking capital and controlled assets.
• Strong communication skills in English, both oral and written, are essential for preparing reports, collaborating with Department members, and working with the User Agency Requirements Committee (UARC) to conduct audits and resolve discrepancies.
• Comprehensive training and experience in wireless technology.
• Proficient in asset management systems with experience in research and data analysis.
• High School Diploma or GED equivalent.
  

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on January 31, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state, or local laws.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.