What are the responsibilities and job description for the Collections Trainer position at Department of Taxation?
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Title: Collections Trainer
State Role Title: Prog Admin Specialist I
Hiring Range: Commensurate with experience
Pay Band: 4
Agency: Department of Taxation
Location: Westmoreland
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: General Public - G
Job Duties
In this role you will…
- Work with the collections team to develop, update and maintain content used for the instructional design of training
- Deliver a comprehensive training plan to implement policies and laws
- Design and develop material for adult learning knowledge (instructor guides, demo's, activities, assessments, etc.) that will be used in developing new hire and ongoing training
- Assess training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials
- Review and analyze work processes executed by trainees to demonstrate retention of job knowledge and ensure desired performance results
This position will report to the agency’s Westmoreland location.
This position is eligible for a hybrid telework schedule once fully trained
The anticipated hiring salary is commensurate with experience up to $60,000
At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.
As a member of the Virginia Tax team, you can expect additional benefits such as:
- Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
- 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
- Comprehensive and affordable health benefits.
- Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
- Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
Minimum Qualifications
- Demonstrated ability to facilitate instructor led, classroom training sessions including remote trainings
- Demonstrated ability to work independently and collaborate in a team environment
- Demonstrated ability to conduct training needs assessments, identify instructional goals, design and develop courses and materials, plan and coordinate training logistics, conduct training and assess effectiveness
- Demonstrated ability to communicate effectively when giving presentations and the ability to effectively teach diverse learners and learning styles
- Demonstrated ability to use Microsoft Office Suite and Google
Additional Considerations
- Experience working in a call center, collections and/or customer service environment
- Experience with accounting or financial analysis
- Training experience with local, state or federal government
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Consideration for an interview is based solely on the information within the application.
All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.
Virginia Tax participates in E-verify.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone: 804-786-3608
Email: hroffice@tax.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $60,000
